ContactMetricResult
class ContactMetricResult
Contains the result of a requested metric for the contact. This object is returned as part of the GetContactMetrics response and includes both the metric name and its calculated value.
Types
Properties
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The name of the metric that was retrieved. This corresponds to the metric name specified in the request, such as POSITION_IN_QUEUE or ESTIMATED_WAIT_TIME.
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The calculated value for the requested metric. This object contains the numeric result based on the contact's current state in the queue.