What is Amazon Connect Health?
Amazon Connect Health is an AI-powered healthcare service built on Amazon Connect. It provides pre-built agents that automate patient engagement workflows and support clinical documentation at the point of care. You can use Amazon Connect Health to streamline voice-based patient interactions and give clinicians real-time insights during patient visits.
Amazon Connect Health integrates with electronic health record (EHR) systems through FHIR R4 APIs. This integration enables agents to access and update patient data directly from your EHR. Currently, Amazon Connect Health supports Epic EHR systems.
Important
Amazon Connect Health is not a medical device. Information generated by AI may contain mistakes and should be reviewed. Healthcare providers retain full responsibility for the accuracy of clinical documentation and the coordination of patient care.
Topics
Features of Amazon Connect Health
Amazon Connect Health provides the following features.
Patient engagement agents
Patient engagement agents handle inbound and outbound voice interactions with patients through Amazon Connect.
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Patient verification – Verifies patient identity at the start of a call by matching caller information against EHR records.
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Appointment management – Helps patients schedule, reschedule, and cancel appointments through automated voice conversations.
Point of care agents
Point of care agents assist clinicians during patient visits by providing relevant information and automating documentation tasks.
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patient insights – Generates pre-visit summaries that consolidate patient history, medications, and recent lab results from the EHR. This feature is currently available as a preview.
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ambient documentation – Captures patient-clinician conversations in real time and generates structured clinical documentation for provider review.
Patient profile in Amazon Connect Agent Workspace
Amazon Connect Health surfaces a unified patient profile within the Amazon Connect Agent Workspace. This profile gives agents a consolidated view of patient demographics, visit history, and relevant clinical data during live interactions.
EHR integration
Amazon Connect Health connects to your EHR system through FHIR R4 APIs. This integration enables bidirectional data exchange for patient verification, appointment management, and clinical data retrieval. Amazon Connect Health currently supports integration with Epic EHR systems.
Are you a first-time user?
If you are a first-time user of Amazon Connect Health, we recommend that you begin by reading the following sections:
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Features of Amazon Connect Health – Learn about the features that Amazon Connect Health provides.
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Setting up Amazon Connect Health – Understand the prerequisites and configure your environment.
Supported Regions
Amazon Connect Health is available in the following AWS Regions:
| Region name | Region code | Feature availability |
|---|---|---|
|
US East (N. Virginia) |
us-east-1 |
All features |
|
US West (Oregon) |
us-west-2 |
All features |
Note
Patient insights is available as a preview in both supported Regions. Ambient documentation is generally available in both supported Regions.
Accessing Amazon Connect Health
You can access Amazon Connect Health in the following ways:
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AWS Management Console – Sign in to the AWS Management Console and open the Amazon Connect Health console. The console provides a web-based interface for configuring and managing your Amazon Connect Health agents.
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AWS CLI – Use the AWS Command Line Interface to interact with Amazon Connect Health from the command line. For more information about installing and configuring the AWS CLI, see the AWS CLI User Guide.
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AWS API – Use the Amazon Connect Health API to programmatically manage resources. For more information, see the Amazon Connect Health API Reference.
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AWS SDKs – Use the AWS SDKs to access Amazon Connect Health from your preferred programming language. For more information, see Developing with the AWS SDKs.
Related services
Amazon Connect Health works with the following AWS services:
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Amazon Connect – Cloud-based contact center service that powers the voice channel for patient engagement agents.
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AWS HealthLake – FHIR-compliant data store that patient insights uses to retrieve clinical records.
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AWS Lambda – Serverless compute service used for insurance verification integration.
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Amazon S3 – Object storage used for patient insights input documents and output delivery.
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AWS KMS – Key management service used for encryption of data at rest.
Pricing
Amazon Connect Health pricing is based on usage. For current pricing information, see Amazon Connect Health pricing
