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Setting up Amazon Connect Health - Amazon Connect Health
Sign up for an AWS accountCreate an Amazon Connect Health domainManage user accessEnable single sign-on with Amazon ConnectAccess the Amazon Connect Health application

Setting up Amazon Connect Health

This section is intended for IT administrators who are responsible for setting up and configuring Amazon Connect Health.

Before you use Amazon Connect Health, complete the following tasks.

Sign up for an AWS account

To get started with AWS, you need an AWS account. For information about creating an AWS account, see Getting started with an AWS account in the AWS Account Management Reference Guide.

Create an Amazon Connect Health domain

A domain is a top-level container of resources and service configurations for Amazon Connect Health. You can have up to 10 domains in each account.

To create a domain, complete the following steps:

  1. Sign in to the AWS Management Console and open the Amazon Connect Health console.

  2. Choose Create domain.

  3. Choose the scope of AI capabilities for the domain:

    • Agents for patient engagement — Enables AI agents for automated administrative support for patients and EHR integration, with testing and agent customization provided in an application.

    • Agents for point of care — Provides agents for use by healthcare professionals and office staff to support clinical workflows with a unified SDK.

    • For both — Enables all patient engagement and point of care capabilities simultaneously.

  4. Enter domain details:

    • Name — Enter a domain name (for example, your EHR or health system name). Valid characters are a–z, A–Z, 0–9, underscore (_), and hyphen (-), up to 100 characters.

    • Customize Encryption Settings — Data is encrypted by default using an AWS managed key. Optionally, select Customize encryption settings (advanced) to use a customer managed key.

      Note

      The remaining steps don’t apply to domains for point-of-care agents only. For point-of-care setup, see Patient insights and Ambient documentation.

  5. Add users through AWS IAM Identity Center to provide access to the Amazon Connect Health application.

  6. (Optional) Configure an integration function. Set up an AWS Lambda function for the AI agent to perform insurance verification using your own insurance RTE vendor. See sample-healthcare-realtime-eligibility on GitHub for a reference implementation. Choose Create function to build a new function, then enter the Lambda ARN in the provided field.

  7. (Optional) Deploy a sample agent flow. Set up an Amazon Connect instance to deploy a sample contact flow and test the agent in an end-to-end patient conversation:

    • Skip for now — Defer this setup to a later time.

    • Create and use a new Amazon Connect instance (selected by default) — Recommended for most users. The access URL is auto-populated based on the domain name.

    • Use an existing Amazon Connect instance — For organizations with an existing Amazon Connect instance.

Important

Before you create a new Amazon Connect instance, check your service quota. By default, each account can have 2 Amazon Connect instances. To request a quota increase, see Amazon Connect service quotas in the Amazon Connect Administrator Guide.

Important

Inputs on the domain creation page cannot be changed after domain creation, except for fields marked as recommended.

Manage user access

User access to the Amazon Connect Health application is managed through AWS IAM Identity Center. You can manage users in two ways:

  • Use the IAM Identity Center widget in the domain setup page to directly add users. This approach is ideal for quick testing.

  • Use the IAM Identity Center CLI or API to manage users, groups, and application assignments. This approach supports enterprise identity sources such as Active Directory and external identity providers. For more information, see Users, groups, and provisioning in IAM Identity Center.

Important

Amazon Connect Health must be in the same AWS Region as your AWS IAM Identity Center instance. If they are in different Regions, you can replicate your IAM Identity Center instance to an additional Region or change your Amazon Connect Health Region.

Enable single sign-on with Amazon Connect

To enable single sign-on (SSO) between Amazon Connect and Amazon Connect Health, assign the same IAM Identity Center user or user group to both applications. With SSO enabled, workforce users authenticate once and can access both Amazon Connect and Amazon Connect Health based on their enterprise identity.

Amazon Connect is available directly from the IAM Identity Center application catalog. See Step-by-step instructions to integrate Amazon Connect with IAM Identity Center using SAML 2.0.

Access the Amazon Connect Health application

After creating the domain, in the Agents for patient engagement section, choose Open Application. This launches the Amazon Connect Health application in your browser. If you don’t have a valid session, you are prompted to sign in with your configured identity provider.

You can bookmark and share the application URL for direct access by authorized users.