/AWS1/CL_CNTGETCONTACTMETRSP

GetContactMetricsResponse

CONSTRUCTOR

IMPORTING

Optional arguments:

it_metricresults TYPE /AWS1/CL_CNTCONTACTMETRICRSLT=>TT_CONTACTMETRICRESULTS TT_CONTACTMETRICRESULTS

A list of metric results containing the calculated values for each requested metric. Each result includes the metric name and its corresponding value. For example, POSITION_IN_QUEUE returns a numeric value representing the contact's position in queue, and ESTIMATED_WAIT_TIME returns the predicted wait time in seconds.

iv_id TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID

The unique identifier of the contact for which metrics were retrieved. This matches the ContactId provided in the request.

iv_arn TYPE /AWS1/CNTARN /AWS1/CNTARN

The ARN of the contact for which metrics were retrieved.

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Queryable Attributes

MetricResults

A list of metric results containing the calculated values for each requested metric. Each result includes the metric name and its corresponding value. For example, POSITION_IN_QUEUE returns a numeric value representing the contact's position in queue, and ESTIMATED_WAIT_TIME returns the predicted wait time in seconds.

Accessible with the following methods

Method	Description
GET_METRICRESULTS()	Getter for METRICRESULTS, with configurable default
ASK_METRICRESULTS()	Getter for METRICRESULTS w/ exceptions if field has no value
HAS_METRICRESULTS()	Determine if METRICRESULTS has a value

Id

The unique identifier of the contact for which metrics were retrieved. This matches the ContactId provided in the request.

Accessible with the following methods

Method	Description
GET_ID()	Getter for ID, with configurable default
ASK_ID()	Getter for ID w/ exceptions if field has no value
HAS_ID()	Determine if ID has a value

Arn

The ARN of the contact for which metrics were retrieved.

Accessible with the following methods

Method	Description
GET_ARN()	Getter for ARN, with configurable default
ASK_ARN()	Getter for ARN w/ exceptions if field has no value
HAS_ARN()	Determine if ARN has a value