/AWS1/CL_CNTCONTACTMETRICRSLT¶
Contains the result of a requested metric for the contact. This object is returned as part of the GetContactMetrics response and includes both the metric name and its calculated value.
CONSTRUCTOR¶
IMPORTING¶
Required arguments:¶
iv_name TYPE /AWS1/CNTCONTACTMETRICNAME /AWS1/CNTCONTACTMETRICNAME¶
The name of the metric that was retrieved. This corresponds to the metric name specified in the request, such as POSITION_IN_QUEUE or ESTIMATED_WAIT_TIME.
io_value TYPE REF TO /AWS1/CL_CNTCONTACTMETRICVALUE /AWS1/CL_CNTCONTACTMETRICVALUE¶
The calculated value for the requested metric. This object contains the numeric result based on the contact's current state in the queue.
Queryable Attributes¶
Name¶
The name of the metric that was retrieved. This corresponds to the metric name specified in the request, such as POSITION_IN_QUEUE or ESTIMATED_WAIT_TIME.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_NAME() |
Getter for NAME, with configurable default |
ASK_NAME() |
Getter for NAME w/ exceptions if field has no value |
HAS_NAME() |
Determine if NAME has a value |
Value¶
The calculated value for the requested metric. This object contains the numeric result based on the contact's current state in the queue.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_VALUE() |
Getter for VALUE |
Public Local Types In This Class¶
Internal table types, representing arrays and maps of this class, are defined as local types:
TT_CONTACTMETRICRESULTS¶
TYPES TT_CONTACTMETRICRESULTS TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTCONTACTMETRICRSLT WITH DEFAULT KEY
.