/AWS1/CL_CNTCONTACTMETRICVALUE¶
Contains the numeric value of a contact metric result.
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
iv_number TYPE /AWS1/RT_DOUBLE_AS_STRING /AWS1/RT_DOUBLE_AS_STRING¶
The numeric value of the metric result. For POSITION_IN_QUEUE, this represents the contact's current position in the queue (e.g., 3.00 means third in line). For ESTIMATED_WAIT_TIME, this represents the predicted wait time in seconds (e.g., 120.00 means approximately 2 minutes).
Queryable Attributes¶
Number¶
The numeric value of the metric result. For POSITION_IN_QUEUE, this represents the contact's current position in the queue (e.g., 3.00 means third in line). For ESTIMATED_WAIT_TIME, this represents the predicted wait time in seconds (e.g., 120.00 means approximately 2 minutes).
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_NUMBER() |
Getter for NUMBER, with configurable default |
ASK_NUMBER() |
Getter for NUMBER w/ exceptions if field has no value |
STR_NUMBER() |
String format for NUMBER, with configurable default |
HAS_NUMBER() |
Determine if NUMBER has a value |