Class: Aws::Connect::Types::RoutingProfile

Inherits:

Struct

Object
Struct
Aws::Connect::Types::RoutingProfile

show all

Defined in:: gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a routing profile.

Constant Summary collapse

SENSITIVE =

[]

Instance Attribute Summary collapse

#agent_availability_timer ⇒ String
Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
#associated_manual_assignment_queue_ids ⇒ Array<String>
The IDs of the associated manual assignment queues.
#associated_queue_ids ⇒ Array<String>
The IDs of the associated queue.
#default_outbound_queue_id ⇒ String
The identifier of the default outbound queue for this routing profile.
#description ⇒ String
The description of the routing profile.
#instance_id ⇒ String
The identifier of the Connect Customer instance.
#is_default ⇒ Boolean
Whether this a default routing profile.
#last_modified_region ⇒ String
The Amazon Web Services Region where this resource was last modified.
#last_modified_time ⇒ Time
The timestamp when this resource was last modified.
#media_concurrencies ⇒ Array<Types::MediaConcurrency>
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
#name ⇒ String
The name of the routing profile.
#number_of_associated_manual_assignment_queues ⇒ Integer
The number of associated manual assignment queues in routing profile.
#number_of_associated_queues ⇒ Integer
The number of associated queues in routing profile.
#number_of_associated_users ⇒ Integer
The number of associated users in routing profile.
#routing_profile_arn ⇒ String
The Amazon Resource Name (ARN) of the routing profile.
#routing_profile_id ⇒ String
The identifier of the routing profile.
#tags ⇒ Hash<String,String>
The tags used to organize, track, or control access for this resource.

Instance Attribute Details

#agent_availability_timer ⇒ `String`

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#associated_manual_assignment_queue_ids ⇒ `Array<String>`

The IDs of the associated manual assignment queues.

Returns:

(Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#associated_queue_ids ⇒ `Array<String>`

The IDs of the associated queue.

Returns:

(Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#default_outbound_queue_id ⇒ `String`

The identifier of the default outbound queue for this routing profile.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#description ⇒ `String`

The description of the routing profile.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ `String`

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#is_default ⇒ `Boolean`

Whether this a default routing profile.

Returns:

(Boolean)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_region ⇒ `String`

The Amazon Web Services Region where this resource was last modified.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_time ⇒ `Time`

The timestamp when this resource was last modified.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#media_concurrencies ⇒ `Array<Types::MediaConcurrency>`

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:

(Array<Types::MediaConcurrency>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ `String`

The name of the routing profile.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_manual_assignment_queues ⇒ `Integer`

The number of associated manual assignment queues in routing profile.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_queues ⇒ `Integer`

The number of associated queues in routing profile.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_users ⇒ `Integer`

The number of associated users in routing profile.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_arn ⇒ `String`

The Amazon Resource Name (ARN) of the routing profile.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_id ⇒ `String`

The identifier of the routing profile.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#tags ⇒ `Hash<String,String>`

The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

(Hash<String,String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 28876

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

Class: Aws::Connect::Types::RoutingProfile

Overview

Constant Summary collapse

Instance Attribute Summary collapse

Instance Attribute Details

#agent_availability_timer ⇒ String

#associated_manual_assignment_queue_ids ⇒ Array<String>

#associated_queue_ids ⇒ Array<String>

#default_outbound_queue_id ⇒ String

#description ⇒ String

#instance_id ⇒ String

#is_default ⇒ Boolean

#last_modified_region ⇒ String

#last_modified_time ⇒ Time

#media_concurrencies ⇒ Array<Types::MediaConcurrency>

#name ⇒ String

#number_of_associated_manual_assignment_queues ⇒ Integer

#number_of_associated_queues ⇒ Integer

#number_of_associated_users ⇒ Integer

#routing_profile_arn ⇒ String

#routing_profile_id ⇒ String

#tags ⇒ Hash<String,String>

#agent_availability_timer ⇒ `String`

#associated_manual_assignment_queue_ids ⇒ `Array<String>`

#associated_queue_ids ⇒ `Array<String>`

#default_outbound_queue_id ⇒ `String`

#description ⇒ `String`

#instance_id ⇒ `String`

#is_default ⇒ `Boolean`

#last_modified_region ⇒ `String`

#last_modified_time ⇒ `Time`

#media_concurrencies ⇒ `Array<Types::MediaConcurrency>`

#name ⇒ `String`

#number_of_associated_manual_assignment_queues ⇒ `Integer`

#number_of_associated_queues ⇒ `Integer`

#number_of_associated_users ⇒ `Integer`

#routing_profile_arn ⇒ `String`

#routing_profile_id ⇒ `String`

#tags ⇒ `Hash<String,String>`