UpdateContactRequest

The identifier of the contact. This is the identifier of the contact associated with the first interaction with your contact center.

The endpoint of the customer for which the contact was initiated. For external audio contacts, this is usually the end customer's phone number. This value can only be updated for external audio contacts. For more information, see Connect Customer Contact Lens integration in the Connect Customer Administrator Guide.

The description of the contact.

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

The name of the contact.

Information about the queue associated with a contact. This parameter can only be updated for external audio contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see Connect Customer Contact Lens integration in the * Connect Customer Administrator Guide*.

Well-formed data on contact, shown to agents on Contact Control Panel (CCP).

A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.

External system endpoint for the contact was initiated. For external audio contacts, this is the phone number of the external system such as the contact center. This value can only be updated for external audio contacts. For more information, see Connect Customer Contact Lens integration in the Connect Customer Administrator Guide.

Information about the agent associated with a contact. This parameter can only be updated for external audio contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see Connect Customer Contact Lens integration in the * Connect Customer Administrator Guide*.