groupings

The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.

If no grouping is specified, a summary of all metrics is returned.

Valid grouping keys: AGENT | AI_AGENT | AI_AGENT_ID | AI_AGENT_NAME | AI_AGENT_NAME_VERSION | AI_AGENT_TYPE | AI_PROMPT | AI_PROMPT_ID | AI_PROMPT_NAME | AI_PROMPT_NAME_VERSION | AI_PROMPT_TYPE | AI_TOOL_ID | AI_TOOL_NAME | AI_TOOL_TYPE | AI_USE_CASE | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | ANSWERING_MACHINE_DETECTION_STATUS | BOT_ID | BOT_ALIAS | BOT_VERSION | BOT_LOCALE | BOT_INTENT_NAME | CAMPAIGN | CAMPAIGN_DELIVERY_EVENT_TYPE | CAMPAIGN_EXCLUDED_EVENT_TYPE | CAMPAIGN_EXECUTION_TIMESTAMP | CASE_TEMPLATE_ARN | CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype | DISCONNECT_REASON | EVALUATION_FORM | EVALUATION_SECTION | EVALUATION_QUESTION | EVALUATION_SOURCE | EVALUATOR_ID | FLOWS_RESOURCE_ID | FLOWS_MODULE_RESOURCE_ID | FLOW_ACTION_ID | FLOW_TYPE | FLOWS_OUTCOME_TYPE | FORM_VERSION | INITIATION_METHOD | INVOKING_RESOURCE_PUBLISHED_TIMESTAMP | INVOKING_RESOURCE_TYPE | KNOWLEDGE_ARTICLE_NAME | KNOWLEDGE_BASE_NAME | PARENT_FLOWS_RESOURCE_ID | Q_CONNECT_ENABLED | QUEUE | RESOURCE_PUBLISHED_TIMESTAMP | ROUTING_PROFILE | ROUTING_STEP_EXPRESSION | SESSION_ID | TEST_CASE | TEST_CASE_EXECUTION_FAILURE_REASON | TEST_CASE_INVOCATION_METHOD

AI_AGENT_NAME_VERSION, AI_PROMPT_NAME_VERSION, and KNOWLEDGE_ARTICLE_NAME are valid groupings but not valid filters.

API, SCHEDULE, and EVENT are the only valid filterValues for TEST_CASE_INVOCATION_METHOD.

OBSERVE_EVENT, SEND_INSTRUCTION, ASSERT_DATA, and OVERRIDE_SYSTEM_BEHAVIOR are the only valid filterValues for TEST_CASE_EXECUTION_FAILURE_REASON

Type: Array of strings

Array Members: Maximum number of 4 items

Required: No