ContactSearchSummaryAiAgentInfo

Information of the AI agent involved in the contact.

Types

A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.

The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact.

The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.

open operator override fun equals(other: Any?): Boolean

open override fun hashCode(): Int

open override fun toString(): String