Troubleshooting
This section describes common issues you might encounter when using the Deadline Cloud assistant and how to resolve them.
Assistant returns errors or is slow to respond
The assistant displays error messages or takes a long time to generate responses.
Common cause
Errors or slow responses typically occur when your service quotas are exceeded or when the monitor user role is missing required permissions.
Resolution
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Check your service quotas in your Region. See Service quotas and throttling for details on checking and increasing your quotas.
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If you receive throttling errors, request a service quota increase for in your Region.
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Verify that your monitor user role has the required permissions listed in Required permissions.
Assistant cannot access Amazon CloudWatch logs
The assistant cannot retrieve or analyze log data from CloudWatch.
Common cause
The assistant cannot retrieve logs when the queue role or fleet role lacks the required CloudWatch Logs read permissions.
Resolution
The assistant assumes the queue role (by using
deadline:AssumeQueueRoleForRead) to read task logs and the fleet role (by
using deadline:AssumeFleetRoleForRead) to read worker logs. Verify that
these roles have CloudWatch Logs read permissions.
