Point of care agents
Amazon Connect Health point of care features are AI-powered capabilities that streamline administrative workflows in outpatient clinical settings. Point of care agentic capabilities combine speech recognition, generative AI, and reasoning to reduce documentation burden for clinicians and back-office staff.
Point of care features operate within a domain that you provision in your AWS account. Each feature accepts inputs — such as a real-time audio stream of a patient-clinician conversation, patient context from the EHR, and a clinical note template — and produces structured outputs for provider review including clinical documentation, evidence mappings, and after-visit summaries.
At launch, point of care capabilities include patient insights and ambient documentation.
Key concepts
| Concept | Description |
|---|---|
|
Domain |
An isolated environment within your AWS account where you provision point of care agents. |
|
Subscription |
A configuration resource that associates a provider or session with an agent. Required for ambient documentation. |
|
Template |
A structured definition of the clinical note format. Used by ambient documentation to generate documentation. |
|
Vended artifacts |
The output files written to your Amazon S3 bucket, such as pre-visit summaries, transcripts, and clinical notes. |
Regional availability
Point of care agents are available in the following AWS Regions:
-
US East (N. Virginia) -
us-east-1 -
US West (Oregon) -
us-west-2
Note
Patient insights is available as a preview in both supported Regions. Ambient documentation is generally available in both supported Regions.
