View a markdown version of this page

Sample flows in Connect Customer - Amazon Connect Customer

Sample flows in Connect Customer

Connect Customer includes a set of sample flows that show you how to perform common functions. They are designed to help you learn how to create your own flows that work in a similar way. For example, if you want to add a queued callback flow to your call center, take a look at the Sample queued callback flow in Connect Customer flow.

To explore how the sample flows work

  1. Claim a number if you haven't already: go to Channels, Phone numbers, Claim a number.

  2. Choose the DID tab, then choose a number.

  3. In Flow / IVR use the drop down to choose the sample flow you want to try. Choose Save.

  4. Call the number. The sample flow that you selected starts.

    We recommend opening the sample flow in the flow designer and following along to see how it works while you're experiencing it.

To open a sample flow in the flow designer

  1. In Connect Customer choose Routing, Flows.

  2. On the Flows page, scroll down to the flows with names that start with Sample.

  3. Choose the flow you want to view.

The topics in this section describe how each of the sample flows work.

Contents