Consolidated metrics across Regions
Important
To enable consolidated agent and contact metrics for your ACGR
instance, please reach out to AWS Support
When you view metrics in Amazon Connect, you see a consolidated view of agent and contact metrics across all your paired Regions, regardless of which Region you are currently logged into.
For example, if you have 5 agents logged into us-east-1 and available for BasicQueue, and 10 agents logged into us-west-2 and available for BasicQueue, the real-time metrics page shows a total of 15 agents online. This consolidated view enables you to monitor your contact center operations within a single interface.
Available metrics
The consolidated view is available across:
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Real-time metrics: View current agent activity and contact metrics across your ACGR instances.
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Historical metrics: Access historical performance data across ACGR instances.
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Metrics APIs: API responses return consolidated metrics across your ACGR instances.
Note
Agent and contact metrics are consolidated across Regions. Other metrics such as analytics remain Region-specific.
For more information about Amazon Connect reporting, see Metrics, dashboards, and reports in Amazon Connect.
