# Consolidated metrics across Regions
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**Important**  
To enable consolidated agent and contact metrics for your ACGR instance, please reach out to [AWS Support](https://console.aws.amazon.com/support/home).

When you view metrics in Amazon Connect, you see a consolidated view of agent and contact metrics across all your paired Regions, regardless of which Region you are currently logged into.

For example, if you have 5 agents logged into us-east-1 and available for BasicQueue, and 10 agents logged into us-west-2 and available for BasicQueue, the real-time metrics page shows a total of 15 agents online. This consolidated view enables you to monitor your contact center operations within a single interface.

## Available metrics
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The consolidated view is available across:
+ Real-time metrics: View current agent activity and contact metrics across your ACGR instances.
+ Historical metrics: Access historical performance data across ACGR instances.
+ Metrics APIs: API responses return consolidated metrics across your ACGR instances.

**Note**  
Agent and contact metrics are consolidated across Regions. Other metrics such as analytics remain Region-specific.

For more information about Amazon Connect reporting, see [Metrics, dashboards, and reports in Amazon Connect](amazon-connect-metrics.md).