Subscribe a callback function when an Connect Customer agent workspace contact turns to Pending state

Subscribes a callback function to-be-invoked whenever a contact turns to Pending state in the Connect Customer agent workspace. For Queued Callback contacts, the Pending state is transient and requires no action from the agent. For preview contacts, the agent must call engagePreviewContact() to proceed to the Connecting state, or disconnectSelf() to decline it. If no contact ID is provided, then it uses the context of the current contact that the 3P app was opened on.

Signature

onPending(handler: ContactPendingHandler, contactId?: string)
    

Usage

const handler: ContactPendingHandler = async (data: ContactPending) => {
    console.log("Contact Pending occurred! " + data.contactId);
};

contactClient.onPending(handler);

// ContactPending Structure
{
    contactId: string;
    initialContactId: string | undefined;
    type: string;
    subtype: string;
}
    

Permissions required:

*