# Understand error codes in the SharePoint (Online) connector The following table provides information about error codes you may see for the Microsoft SharePoint connector and suggested resolutions. If you used the Amazon Q section of the AWS [console](https://console.aws.amazon.com/console/home) to configure your connectors, be sure to make the changes associated with an error through the console as well. You can refer to the Microsoft SharePoint [documentation](https://learn.microsoft.com/en-us/sharepoint/) for more information regarding SharePoint settings and details. **Authentication issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5001 | Authentication failed. Configuration might contain wrong credentials. | Provide valid credentials like username, password or client Id, client secret and tenant Id. | Occurs during initial connector setup or when authentication credentials expire | Console: During configuration or Sync run history | | SPE-5124 | There was a problem while retrieving authType. Auth-Type might be empty or null. | Ensure AUTH Type in configuration must be not null. | Authentication type configuration error | Console: Configuration page | | SPE-5129 | There was a problem while retrieving password. Password might be empty or null. | Provide password. | Basic authentication configuration error | Console: During initial setup | | SPE-5130 | There was a problem while retrieving username.Username might be empty or null. | Provide username. | Basic authentication configuration error | Console: During initial setup | | SPE-5136 | The provided authType was not a valid Sharepoint Connector authentication method. | Provide valid authType. The value of authType should be one of [Basic, OAuth2Certificate, OAuth2]. | Authentication method configuration error | Console: Configuration page | | SPE-5125 | There was a problem while retrieving clientId. Client ID might be empty or null. | Provide Client Id. | OAuth configuration error | Console: Authentication Configuration | | SPE-5126 | There was a problem while retrieving clientSecret. Client Secret might be empty or null. | Provide Client Secret. | OAuth configuration error | Console: Authentication Configuration | | SPE-5127 | There was a problem while retrieving tenantId. Tenant ID might be empty or null. | Provide Tenant Id. | SharePoint tenant configuration error | Console: Authentication Configuration | **SharePoint Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5135 | The provided version was not a valid Sharepoint Connector version. Version should be one of [Online, Server]. | Version should be one of [Online, Server]. | SharePoint version selection error | Console: During initial setup | | SPE-5138 | There was a problem while retrieving onPremVersion. On prem Version might be empty or null | Ensure onPremVersion is not be null or non-empty. | SharePoint on-premises version error | Console: Version Configuration | | SPE-5139 | The provided onPremVersion was not valid Sharepoint on-prem version. On prem version should be one of [2013, 2016, 2019, SubscriptionEdition]. | Provide a valid onPremVersion. On prem version should be one of [2013, 2016, 2019, SubscriptionEdition]. | SharePoint on-premises version selection error | Console: Version Configuration | | SPE-5121 | There was a problem while retrieving values for crawl entities. Values might be empty or incorrect. It should be either true or false. | In the connector's settings, ensure all crawl options are set to either 'true' or 'false'. These settings determine what content types are indexed. | Crawler configuration error | Console: Crawl Configuration | | SPE-5122 | There was a problem while retrieving domain. Domain might be empty or null. | Provide a valid SharePoint domain name in the connector configuration. | Domain configuration error during SharePoint connection setup. | Console: Domain Configuration | | SPE-5123 | There was a problem while retrieving version. Version might be empty or null. | Provide valid version and it should not be null. | SharePoint version configuration error | Console: Version Configuration | **Network and Connectivity issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5004 | Inet Address validation Failed. | Check your network configuration and ensure the SharePoint server address is accessible from your network. Verify DNS resolution and network routing are properly configured. | Network address validation error | CloudWatch Logs during sync | | SPE-5005 | Failed : HTTP protocol violation has occurred. | Try running the connector again. | Occurs when the connector is configured to use a proxy but cannot establish connection. | CloudWatch Logs during sync | | SPE-5200 | There was a problem while connecting to the URL. | Verify that the SharePoint site URL is accessible and that you have proper network connectivity. Check SharePoint site status and your network configuration. | Site connectivity error | Console: Sync run history | | SPE-5002 | SPE-5002 Connection failed due to wrong credentials or invalid sites. Update your configuration and try again. | Provide valid Host URL or Domain. | Happens during connector configuration when trying to establish initial connection | Console: Basic Configuration | | SPE-5003 | Provided URL is incorrect | Provide correct URL. | Generic URL validation error | Console: Site Configuration | **LDAP Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5009 | There was a problem while connecting to LDAP. Check LDAP configuration. | Provide valid LDAP configuration details. | LDAP connection failure | Console: LDAP Configuration | | SPE-5140 | There was a problem while retrieving ldapUrl. LDAP Url might be empty or null. | Ensure ldapUrl is not null or empty. | LDAP configuration error | Console: LDAP Configuration | | SPE-5141 | There was a problem while retrieving baseDn. Base DN might be empty or null. | Ensure baseDn is not be null or empty. | LDAP configuration error | Console: LDAP Configuration | | SPE-5146 | There was a problem while retrieving ldapUsername. LDAP Username might be empty or null. | Ensure ldapUser is not null or empty. | LDAP authentication error | Console: LDAP Configuration | | SPE-5147 | There was a problem while retrieving ldapPassword. LDAP Password might be empty or null. | Ensure ldapPassword is not null or empty. | LDAP authentication error | Console: LDAP Configuration | **Microsoft Entra ID (formerly Azure AD) Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5152 | There was a problem while retrieving AD Client ID. AD Client ID should not be empty. | Ensure AD Client Id must be non-empty. | Microsoft Entra ID (formerly Azure AD) configuration error | Console: Microsoft Entra ID (formerly Azure AD) Configuration | | SPE-5153 | Invalid AD Client Id pattern. | Provide valid AD Client Id pattern. | Microsoft Entra ID (formerly Azure AD) Client ID format error | Console: Microsoft Entra ID (formerly Azure AD) Configuration | | SPE-5154 | There was a problem while retrieving AD Client Secret. AD Client Secret should not be empty. | Ensure AD Client Secret is non-empty. | Microsoft Entra ID (formerly Azure AD) configuration error | Console: Microsoft Entra ID (formerly Azure AD) Configuration | **Document Access and Permissions issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5144 | There was a problem while retrieving aclConfiguration. ACL Configuration might be empty, null or invalid | Provide valid aclConfiguration. aclConfiguration should be one of [ ACLWithLDAPEmailFmt, ACLWithManualEmailFmt, ACLWithUsernameFmt ]. | ACL configuration error | Console: Access Control Configuration | | SPE-5145 | There was a problem while retrieving emailDomain. Email Domain might be empty or null. | Ensure emailDomain is not null or empty. | Email domain configuration error | Console: Domain Configuration | | SPE-5155 | There can't be more than one site for SharePoint on-prem app-only authentication. | Ensure that their must be only single site present for SharePoint on-prem app-only authentication. | SharePoint on-premises app authentication configuration error | Console: Site Configuration | **Security Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5008 | Valid SSL Certificate could not be found for connector. | Upload a valid SSL certificate. For SharePoint on-premises installations, ensure you have exported your SharePoint SSL certificate and uploaded it to the connector. | SSL certificate validation failure | Console: Security Configuration | **IAM Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5101 | There was a problem while retrieving dataSourceIamRoleArn. Data Source IAM Role ARN might be empty or null. | Verify that the IAM role exists and has the correct permissions. Check the IAM console to ensure the role is properly configured. | This error occurs when the connector cannot access the required IAM role during synchronization. | Console: IAM Configuration | **Site Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5128 | There was a problem while retrieving siteUrls. Site URLs might be empty or null. | Provide at least one Site Url. | Site configuration error | Console: Site Configuration | | SPE-5131 | There was a problem while retrieving username. Email was invalid. | Provide valid email address. | User email validation error | Console: User Configuration | | SPE-5132 | There was a problem while retrieving url. This URL was invalid. | Provide a valid URL. | Provide a valid SharePoint site URL in the format https://your-sharepoint-site.com | Console: Site Configuration | | SPE-5149 | The provided siteUrls contain duplicate sites. Remove duplicates. | Ensure SiteUrls must not be the same. | Duplicate site URL configuration error | Console: Site Configuration | **Other Configuration issues** | Error code | Error message | Suggested resolution | Context | Where to find error | | --- | --- | --- | --- | --- | | SPE-5133 | There was a problem while retrieving s3CertificateName. S3 Certificate Name might be empty or null. | When using certificate-based authentication, upload your authentication certificate to an S3 bucket and provide the certificate name and bucket details in the connector configuration. | S3 certificate configuration error | Console: Security Configuration | | SPE-5134 | There was a problem while retrieving s3BucketName. S3 Bucket Name might be empty or null | When using certificate-based authentication, upload your authentication certificate to an S3 bucket and provide the certificate name and bucket details in the connector configuration. | S3 bucket configuration error | Console: S3 Configuration | | SPE-5151 | Error parsing the field value. Size is over maximum allowed limit. | Reduce the field value size to within the maximum allowed limit. | Field size limit exceeded | Console: Field Configuration |