# Integrated service management partners The M&G Guide recommends you consider the following questions when choosing an AWS Partner solution for service management: + Does it provide ITSM process enablement? + Does it allow users to relate ITSM processes (that is, relating incidents to change requests)? + Does it enable business workflows and approvals? + Does it allow for configuration, customization, and integration to other systems and platforms? + Does it enable the ability to create reports and dashboards? + Does it enable self-service for business and service requests? [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management/features/service-desk) is service management software for modern IT teams. Jira Service Management request types and projects enable self-service for developers and end users to order IT services based on request fulfillment approvals and workflows. [ BMC Helix ITSM](https://www.bmc.com/it-solutions/remedy-itsm.html) (formerly BMC Remedy) is a service management tooling that uses emerging technologies to integrate IT service support functions. [ServiceNow](https://www.servicenow.com/) is an enterprise service management platform that places a service-oriented lens on the activities, tasks, and processes that enable day to day work life in a modern work environment.