# OPS09-BP01 Identify key performance indicators
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 Identify key performance indicators (KPIs) based on desired business outcomes (for example, new features delivered) and customer outcomes (for example, customer support cases). Evaluate KPIs to determine operations success. 

 **Common anti-patterns:** 
+  You are asked by business leadership how successful operations is at accomplishing business goals but have no frame of reference to determine success. 
+  You are unable to determine if your maintenance windows have an impact on business outcomes. 

 **Benefits of establishing this best practice:** By identifying key performance indicators you enable achieving business outcomes as the test of the health and success of your operations. 

 **Level of risk exposed if this best practice is not established:** High 

## Implementation guidance
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+  Identify key performance indicators: Identify key performance indicators (KPIs) based on desired business and customer outcomes. Evaluate KPIs to determine operations success.