# WhatsApp Business Account (WABA) in AWS End User Messaging Social
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With a WhatsApp Business Account (WABA), you can use the WhatsApp Business Platform to send messages directly to your customers. All of your WABAs are part of your [Meta Business Portfolio](https://business.facebook.com/). A WABA contains your customer facing assets like phone number, templates, and business contact information. A WABA can only exist in one AWS Region. For more information on WABAs, see [WhatsApp Business Accounts](https://developers.facebook.com/docs/whatsapp/overview/business-accounts/) in the *WhatsApp Business Platform Cloud API Reference*. 

**Important**  
Your use of the WhatsApp Business Solution is subject to the terms and conditions of the [WhatsApp Business Terms of Service](https://www.whatsapp.com/legal/business-terms), the [WhatsApp Business Solution Terms](https://www.whatsapp.com/legal/business-solution-terms), the [WhatsApp Business Messaging Policy](https://business.whatsapp.com/policy), the [WhatsApp Messaging Guidelines](https://www.whatsapp.com/legal/messaging-guidelines), and all other terms, policies, or guidelines incorporated therein by reference. These might be updated from time to time. 
Meta or WhatsApp may at any time prohibit your use of the WhatsApp Business Solution.
You must create a WhatsApp Business Account (WABA) with Meta and WhatsApp.
You must create a Business Manager account with Meta and link it to your WABA.
You must grant control of your WABA to us. At your request, we will transfer control of your WABA back to you in a reasonable and timely manner using the methods Meta makes available to us.
In connection with your use of the WhatsApp Business Solution, you will not submit any content, information, or data that is subject to safeguarding or limitations on distribution pursuant to applicable laws or regulations.
WhatsApp’s pricing for use of the WhatsApp Business Solution can be found at [https://developers.facebook.com/docs/whatsapp/pricing](https://developers.facebook.com/docs/whatsapp/pricing).

**Topics**
+ [View a WhatsApp Business Account (WABA) in AWS End User Messaging Social](managing-waba_steps.md)
+ [Add a WhatsApp Business Account (WABA) in AWS End User Messaging Social](managing-waba-add_steps.md)
+ [Understanding WhatsApp business account types](whatsapp-business-account.md)

# View a WhatsApp Business Account (WABA) in AWS End User Messaging Social
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You can view the WABA associated with your AWS account.

**To view the WABA associated with your account**

1. Open the AWS End User Messaging Social console at [https://console.aws.amazon.com/social-messaging/](https://console.aws.amazon.com/social-messaging/).

1. In **Business accounts**, choose a WABA.

1. On the **Phone numbers** tab, view your phone number, display name, quality rating, and the number of business initiated conversations that you have left for the day.

   On the **Event destinations** tab, view your event destination. To edit your event destination, follow the directions in [Message and event destinations in AWS End User Messaging SocialMessage and event destinations](managing-event-destinations.md). 

   On the **Templates** tab, choose **Manage message templates** to edit your WhatsApp templates through Meta. Each WABA has a 250 template limit.

   On the **Tags** tab, you can manage your WABA resource tags.

# Add a WhatsApp Business Account (WABA) in AWS End User Messaging Social
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Add a new WABA to your account if you already have a WhatsApp Business Profile. As part of creating a new WABA, you must add a [phone number](managing-phone-numbers_body.md#managing-phone-numbers_body.title) to the WABA. 
+ To add a new WABA to your account, follow the steps in [Getting started with AWS End User Messaging Social](getting-started-whatsapp.md): 
  + In step 8, choose your WhatsApp Business Profile, and then choose a **Create a new WhatsApp Business account**.

# Understanding WhatsApp business account types
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Your WhatsApp business account determines how you appear to your customers. When you create a WhatsApp account, your account will be a *Business Account*. WhatsApp has two types of business accounts:
+ *Business Account*: WhatsApp verifies the authenticity of every account on the WhatsApp Business Platform. If a business account has completed the Business Verification process, the business name will be visible to all users. This feature helps users identify verified business accounts on WhatsApp.
+ *Official Business Account*: Along with the benefits of a *business account*, an official business account has a green checkmark badge in its profile and chat thread headers.

  Approval for a WhatsApp Official Business Account (OBA) requires providing evidence that the business is well known and recognized by consumers, such as articles, blog posts, or independent reviews. Approval for a WhatsApp OBA is not guaranteed, even if the business provides the required documentation. The approval process is subject to review and approval by WhatsApp. WhatsApp does not publicly disclose the specific criteria they use to evaluate and approve applications for Official Business Accounts. The businesses seeking a WhatsApp OBA must demonstrate their reputation and recognition, but final approval is at the discretion of WhatsApp. 

When you create a WhatsApp account, your account will be a *Business Account*. You can provide information to your customers about your business, such as website, address, and hours. For businesses that haven't completed WhatsApp Business Verification, the display name is shown in small text next to the phone number in the contacts view, not in the chat list or individual chat. Once the Meta Business Verification is completed, the WhatsApp Sender's display name will be shown in the chat list and individual chat threads. 

## Additional resources
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+ For more information on *Business Account* and *Official Business Account*, see [Business Accounts](https://developers.facebook.com/docs/whatsapp/overview/business-accounts) in the *WhatsApp Business Platform Cloud API Reference*.
+ For more information on the Business Verification process, see [Business Verification](https://www.facebook.com/business/help/1095661473946872) in the *WhatsApp Business Platform Cloud API Reference*.