# Get more information through Support for registration issues
<a name="registrations-request-support"></a>

The 3rd party downstream reviewer might find issues with the registration that results in a denied registration with a related error message. For more information on registration error messages and solutions, see [Gen-AI Feedback on Registrations (Preview)](registrations-genai-feedback.md). You should also review [10DLC Registration Best Practices to Send SMS with Amazon Pinpoint](https://aws.amazon.com/blogs/messaging-and-targeting/10dlc-registration-best-practices-to-send-sms-with-amazon-pinpoint/) and [How to Build a Compliant SMS Opt-In Process With Amazon Pinpoint](https://aws.amazon.com/blogs/messaging-and-targeting/how-to-build-a-compliant-sms-opt-in-process-with-amazon-pinpoint/) blog articles that have more in-depth details on how to successful register an SMS use case. 

If you are still having issues getting your SMS use case approved you can reach out through Support to ask for additional assistance in understanding why your use cases was rejected. **Note** that this requires downstream engagement and takes time to better understand the denial reason. 

**Note**  
If you are not based in the United States and your 10DLC brand registration fails you should:  
Apply for [10DLC brand vetting form](registrations-10dlc-vetting.md), as this is a manual review of your 10DLC brand.
If vetting fails then follow the directions below to submit a support ticket.

**To submit a request for information about a rejected 10DLC brand or campaign**

1. Create an AWS Support case at [https://support.console.aws.amazon.com/support/home\$1/case/create?issueType=service-limit-increase](https://console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase).

1. On the **Create Case** page, complete the following:
   + Select **Account and Billing**.
   + For **Service**, choose **Service Quotas**.
   + For **Category** choose either **AWS End User Messaging SMS (Pinpoint)** or **AWS End User Messaging Voice (Pinpoint)**, depending on your request.
   + For **Severity**, choose **General Limits**.

1. In the **Requests** section, do the following:
   + For **Region**, choose the AWS Region that you attempted to register the campaign in.
   + For **Resource Type**, choose the type of registration you are inquiring about: **10DLC or TFN Registration**, **10DLC Registration**, **Registration**, **Sender ID Registration**, or **Template Registration**.
   + For the **Quota**, choose either **Company or 10DLC Campaign Registration Rejection**, **General Inquiry**, or **Registration Rejection Query**.

1. For **Use case description**, enter the rejected registration ID.

1. Choose **Next Step: Solve now or Contact us**. For **Preferred contact language**, choose whether you want to receive communications for this case in **English** or **Japanese**.

1. For **Contact method**, choose your preferred method of communicating with the Support team.

1. Choose **Submit**.

The Support team will provide information about the reasons that your 10DLC campaign registration was rejected in your Support case.