/AWS1/CL_CNTSEARCHCRITERIA

A structure of search criteria to be used to return contacts.

CONSTRUCTOR

IMPORTING

Optional arguments:

io_name TYPE REF TO /AWS1/CL_CNTNAMECRITERIA /AWS1/CL_CNTNAMECRITERIA

Name of the contact.

it_agentids TYPE /AWS1/CL_CNTAGENTRESRCIDLIST_W=>TT_AGENTRESOURCEIDLIST TT_AGENTRESOURCEIDLIST

The identifiers of agents who handled the contacts.

io_agenthierarchygroups TYPE REF TO /AWS1/CL_CNTAGENTHIERARCHYGRPS /AWS1/CL_CNTAGENTHIERARCHYGRPS

The agent hierarchy groups of the agent at the time of handling the contact.

it_channels TYPE /AWS1/CL_CNTCHANNELLIST_W=>TT_CHANNELLIST TT_CHANNELLIST

The list of channels associated with contacts.

io_contactanalysis TYPE REF TO /AWS1/CL_CNTCONTACTANALYSIS /AWS1/CL_CNTCONTACTANALYSIS

Search criteria based on analysis outputs from Amazon Connect Contact Lens.

it_initiationmethods TYPE /AWS1/CL_CNTINITIATIONMTHLST_W=>TT_INITIATIONMETHODLIST TT_INITIATIONMETHODLIST

The list of initiation methods associated with contacts.

it_queueids TYPE /AWS1/CL_CNTQUEUEIDLIST_W=>TT_QUEUEIDLIST TT_QUEUEIDLIST

The list of queue IDs associated with contacts.

io_routingcriteria TYPE REF TO /AWS1/CL_CNTSRCHABLEROUTINGC00 /AWS1/CL_CNTSRCHABLEROUTINGC00

Routing criteria for the contact.

io_additionaltimerange TYPE REF TO /AWS1/CL_CNTSRCHCONTSADDLTIM00 /AWS1/CL_CNTSRCHCONTSADDLTIM00

Additional TimeRange used to filter contacts.

io_searchablecontactattrs TYPE REF TO /AWS1/CL_CNTSRCHABLECONTACTA00 /AWS1/CL_CNTSRCHABLECONTACTA00

The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see Search by custom contact attributes in the Amazon Connect Administrator Guide.

To use SearchableContactAttributes in a search request, the GetContactAttributes action is required to perform an API request. For more information, see https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissionsActions defined by Amazon Connect.

io_searchablesegmentattrs TYPE REF TO /AWS1/CL_CNTSRCHABLESEGMENTA00 /AWS1/CL_CNTSRCHABLESEGMENTA00

The search criteria based on searchable segment attributes of a contact.

it_activeregions TYPE /AWS1/CL_CNTACTIVEREGIONLIST_W=>TT_ACTIVEREGIONLIST TT_ACTIVEREGIONLIST

The list of active regions for contacts in ACGR instances.

io_contacttags TYPE REF TO /AWS1/CL_CNTCTLPLANETAGFILTER /AWS1/CL_CNTCTLPLANETAGFILTER

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

• Top level list specifies conditions that need to be applied with OR operator

• Inner list specifies conditions that need to be applied with AND operator.

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Queryable Attributes

Name

Name of the contact.

Accessible with the following methods

Method	Description
GET_NAME()	Getter for NAME

AgentIds

The identifiers of agents who handled the contacts.

Accessible with the following methods

Method	Description
GET_AGENTIDS()	Getter for AGENTIDS, with configurable default
ASK_AGENTIDS()	Getter for AGENTIDS w/ exceptions if field has no value
HAS_AGENTIDS()	Determine if AGENTIDS has a value

AgentHierarchyGroups

The agent hierarchy groups of the agent at the time of handling the contact.

Accessible with the following methods

Method	Description
GET_AGENTHIERARCHYGROUPS()	Getter for AGENTHIERARCHYGROUPS

Channels

The list of channels associated with contacts.

Accessible with the following methods

Method	Description
GET_CHANNELS()	Getter for CHANNELS, with configurable default
ASK_CHANNELS()	Getter for CHANNELS w/ exceptions if field has no value
HAS_CHANNELS()	Determine if CHANNELS has a value

ContactAnalysis

Search criteria based on analysis outputs from Amazon Connect Contact Lens.

Accessible with the following methods

Method	Description
GET_CONTACTANALYSIS()	Getter for CONTACTANALYSIS

InitiationMethods

The list of initiation methods associated with contacts.

Accessible with the following methods

Method	Description
GET_INITIATIONMETHODS()	Getter for INITIATIONMETHODS, with configurable default
ASK_INITIATIONMETHODS()	Getter for INITIATIONMETHODS w/ exceptions if field has no v
HAS_INITIATIONMETHODS()	Determine if INITIATIONMETHODS has a value

QueueIds

The list of queue IDs associated with contacts.

Accessible with the following methods

Method	Description
GET_QUEUEIDS()	Getter for QUEUEIDS, with configurable default
ASK_QUEUEIDS()	Getter for QUEUEIDS w/ exceptions if field has no value
HAS_QUEUEIDS()	Determine if QUEUEIDS has a value

RoutingCriteria

Routing criteria for the contact.

Accessible with the following methods

Method	Description
GET_ROUTINGCRITERIA()	Getter for ROUTINGCRITERIA

AdditionalTimeRange

Additional TimeRange used to filter contacts.

Accessible with the following methods

Method	Description
GET_ADDITIONALTIMERANGE()	Getter for ADDITIONALTIMERANGE

SearchableContactAttributes

The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see Search by custom contact attributes in the Amazon Connect Administrator Guide.

To use SearchableContactAttributes in a search request, the GetContactAttributes action is required to perform an API request. For more information, see https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissionsActions defined by Amazon Connect.

Accessible with the following methods

Method	Description
GET_SEARCHABLECONTACTATTRS()	Getter for SEARCHABLECONTACTATTRIBUTES

SearchableSegmentAttributes

The search criteria based on searchable segment attributes of a contact.

Accessible with the following methods

Method	Description
GET_SEARCHABLESEGMENTATTRS()	Getter for SEARCHABLESEGMENTATTRIBUTES

ActiveRegions

The list of active regions for contacts in ACGR instances.

Accessible with the following methods

Method	Description
GET_ACTIVEREGIONS()	Getter for ACTIVEREGIONS, with configurable default
ASK_ACTIVEREGIONS()	Getter for ACTIVEREGIONS w/ exceptions if field has no value
HAS_ACTIVEREGIONS()	Determine if ACTIVEREGIONS has a value

ContactTags

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

• Top level list specifies conditions that need to be applied with OR operator

• Inner list specifies conditions that need to be applied with AND operator.

Accessible with the following methods

Method	Description
GET_CONTACTTAGS()	Getter for CONTACTTAGS