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/AWS1/CL_CNTEVALUATIONSUMMARY

Summary information about a contact evaluation.

CONSTRUCTOR

IMPORTING

Required arguments:

iv_evaluationid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID

A unique identifier for the contact evaluation.

iv_evaluationarn TYPE /AWS1/CNTARN /AWS1/CNTARN

The Amazon Resource Name (ARN) for the contact evaluation resource.

iv_evaluationformtitle TYPE /AWS1/CNTEVALUATIONFORMTITLE /AWS1/CNTEVALUATIONFORMTITLE

A title of the evaluation form.

iv_evaluationformid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID

The unique identifier for the evaluation form.

iv_status TYPE /AWS1/CNTEVALUATIONSTATUS /AWS1/CNTEVALUATIONSTATUS

The status of the contact evaluation.

iv_evaluatorarn TYPE /AWS1/CNTARN /AWS1/CNTARN

The Amazon Resource Name (ARN) of the user who last updated the evaluation.

iv_createdtime TYPE /AWS1/CNTTIMESTAMP /AWS1/CNTTIMESTAMP

The timestamp for when the evaluation was created.

iv_lastmodifiedtime TYPE /AWS1/CNTTIMESTAMP /AWS1/CNTTIMESTAMP

The timestamp for when the evaluation was last updated.

Optional arguments:

iv_calibrationsessionid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID

The calibration session ID that this evaluation belongs to.

iv_autoevaluationenabled TYPE /AWS1/CNTBOOLEAN /AWS1/CNTBOOLEAN

Whether automated evaluation is enabled.

iv_autoevaluationstatus TYPE /AWS1/CNTAUTOEVALUATIONSTATUS /AWS1/CNTAUTOEVALUATIONSTATUS

The status of the contact auto evaluation.

io_score TYPE REF TO /AWS1/CL_CNTEVALUATIONSCORE /AWS1/CL_CNTEVALUATIONSCORE

The overall score of the contact evaluation.

io_acknowledgement TYPE REF TO /AWS1/CL_CNTEVALACKNOWLEDGEM01 /AWS1/CL_CNTEVALACKNOWLEDGEM01

Information related to evaluation acknowledgement.

iv_evaluationtype TYPE /AWS1/CNTEVALUATIONTYPE /AWS1/CNTEVALUATIONTYPE

Type of the evaluation.

io_contactparticipant TYPE REF TO /AWS1/CL_CNTEVALCONTACTPARTIC /AWS1/CL_CNTEVALCONTACTPARTIC

Information about a contact participant in the evaluation.


Queryable Attributes

EvaluationId

A unique identifier for the contact evaluation.

Accessible with the following methods

Method Description
GET_EVALUATIONID() Getter for EVALUATIONID, with configurable default
ASK_EVALUATIONID() Getter for EVALUATIONID w/ exceptions if field has no value
HAS_EVALUATIONID() Determine if EVALUATIONID has a value

EvaluationArn

The Amazon Resource Name (ARN) for the contact evaluation resource.

Accessible with the following methods

Method Description
GET_EVALUATIONARN() Getter for EVALUATIONARN, with configurable default
ASK_EVALUATIONARN() Getter for EVALUATIONARN w/ exceptions if field has no value
HAS_EVALUATIONARN() Determine if EVALUATIONARN has a value

EvaluationFormTitle

A title of the evaluation form.

Accessible with the following methods

Method Description
GET_EVALUATIONFORMTITLE() Getter for EVALUATIONFORMTITLE, with configurable default
ASK_EVALUATIONFORMTITLE() Getter for EVALUATIONFORMTITLE w/ exceptions if field has no
HAS_EVALUATIONFORMTITLE() Determine if EVALUATIONFORMTITLE has a value

EvaluationFormId

The unique identifier for the evaluation form.

Accessible with the following methods

Method Description
GET_EVALUATIONFORMID() Getter for EVALUATIONFORMID, with configurable default
ASK_EVALUATIONFORMID() Getter for EVALUATIONFORMID w/ exceptions if field has no va
HAS_EVALUATIONFORMID() Determine if EVALUATIONFORMID has a value

CalibrationSessionId

The calibration session ID that this evaluation belongs to.

Accessible with the following methods

Method Description
GET_CALIBRATIONSESSIONID() Getter for CALIBRATIONSESSIONID, with configurable default
ASK_CALIBRATIONSESSIONID() Getter for CALIBRATIONSESSIONID w/ exceptions if field has n
HAS_CALIBRATIONSESSIONID() Determine if CALIBRATIONSESSIONID has a value

Status

The status of the contact evaluation.

Accessible with the following methods

Method Description
GET_STATUS() Getter for STATUS, with configurable default
ASK_STATUS() Getter for STATUS w/ exceptions if field has no value
HAS_STATUS() Determine if STATUS has a value

AutoEvaluationEnabled

Whether automated evaluation is enabled.

Accessible with the following methods

Method Description
GET_AUTOEVALUATIONENABLED() Getter for AUTOEVALUATIONENABLED

AutoEvaluationStatus

The status of the contact auto evaluation.

Accessible with the following methods

Method Description
GET_AUTOEVALUATIONSTATUS() Getter for AUTOEVALUATIONSTATUS, with configurable default
ASK_AUTOEVALUATIONSTATUS() Getter for AUTOEVALUATIONSTATUS w/ exceptions if field has n
HAS_AUTOEVALUATIONSTATUS() Determine if AUTOEVALUATIONSTATUS has a value

EvaluatorArn

The Amazon Resource Name (ARN) of the user who last updated the evaluation.

Accessible with the following methods

Method Description
GET_EVALUATORARN() Getter for EVALUATORARN, with configurable default
ASK_EVALUATORARN() Getter for EVALUATORARN w/ exceptions if field has no value
HAS_EVALUATORARN() Determine if EVALUATORARN has a value

Score

The overall score of the contact evaluation.

Accessible with the following methods

Method Description
GET_SCORE() Getter for SCORE

Acknowledgement

Information related to evaluation acknowledgement.

Accessible with the following methods

Method Description
GET_ACKNOWLEDGEMENT() Getter for ACKNOWLEDGEMENT

EvaluationType

Type of the evaluation.

Accessible with the following methods

Method Description
GET_EVALUATIONTYPE() Getter for EVALUATIONTYPE, with configurable default
ASK_EVALUATIONTYPE() Getter for EVALUATIONTYPE w/ exceptions if field has no valu
HAS_EVALUATIONTYPE() Determine if EVALUATIONTYPE has a value

CreatedTime

The timestamp for when the evaluation was created.

Accessible with the following methods

Method Description
GET_CREATEDTIME() Getter for CREATEDTIME, with configurable default
ASK_CREATEDTIME() Getter for CREATEDTIME w/ exceptions if field has no value
HAS_CREATEDTIME() Determine if CREATEDTIME has a value

LastModifiedTime

The timestamp for when the evaluation was last updated.

Accessible with the following methods

Method Description
GET_LASTMODIFIEDTIME() Getter for LASTMODIFIEDTIME, with configurable default
ASK_LASTMODIFIEDTIME() Getter for LASTMODIFIEDTIME w/ exceptions if field has no va
HAS_LASTMODIFIEDTIME() Determine if LASTMODIFIEDTIME has a value

ContactParticipant

Information about a contact participant in the evaluation.

Accessible with the following methods

Method Description
GET_CONTACTPARTICIPANT() Getter for CONTACTPARTICIPANT

Public Local Types In This Class

Internal table types, representing arrays and maps of this class, are defined as local types:

TT_EVALUATIONSUMMARYLIST

TYPES TT_EVALUATIONSUMMARYLIST TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTEVALUATIONSUMMARY WITH DEFAULT KEY
.