/AWS1/CL_CNTEVALSEARCHMETADATA¶
Metadata information about an evaluation search.
CONSTRUCTOR¶
IMPORTING¶
Required arguments:¶
iv_contactid TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID¶
The identifier of the contact in this instance of Amazon Connect.
iv_evaluatorarn TYPE /AWS1/CNTARN /AWS1/CNTARN¶
The Amazon Resource Name (ARN) of the person who evaluated the contact.
Optional arguments:¶
iv_contactagentid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID¶
The unique ID of the agent who handled the contact.
iv_calibrationsessionid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID¶
The calibration session ID that this evaluation belongs to.
iv_scorepercentage TYPE /AWS1/RT_DOUBLE_AS_STRING /AWS1/RT_DOUBLE_AS_STRING¶
The total evaluation score expressed as a percentage.
iv_scoreautomaticfail TYPE /AWS1/CNTBOOLEAN /AWS1/CNTBOOLEAN¶
The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.
iv_scorenotapplicable TYPE /AWS1/CNTBOOLEAN /AWS1/CNTBOOLEAN¶
The flag to mark the item as not applicable for scoring.
iv_autoevaluationenabled TYPE /AWS1/CNTBOOLEAN /AWS1/CNTBOOLEAN¶
Whether auto-evaluation is enabled.
iv_autoevaluationstatus TYPE /AWS1/CNTAUTOEVALUATIONSTATUS /AWS1/CNTAUTOEVALUATIONSTATUS¶
The status of the contact auto evaluation.
iv_acknowledgedtime TYPE /AWS1/CNTTIMESTAMP /AWS1/CNTTIMESTAMP¶
When the evaluation was acknowledged by the agent.
iv_acknowledgedby TYPE /AWS1/CNTARN /AWS1/CNTARN¶
The agent who acknowledged the evaluation.
iv_acknowledgercomment TYPE /AWS1/CNTEVALACKNOWLEDGERCOM00 /AWS1/CNTEVALACKNOWLEDGERCOM00¶
The comment from the agent when they acknowledged the evaluation.
iv_samplingjobid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID¶
Identifier of the sampling job.
iv_reviewid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID¶
Identifier for the review.
iv_contactparticipantrole TYPE /AWS1/CNTCONTACTPARTICROLE /AWS1/CNTCONTACTPARTICROLE¶
Role of a contact participant in the evaluation.
iv_contactparticipantid TYPE /AWS1/CNTRESOURCEID /AWS1/CNTRESOURCEID¶
Identifier for a contact participant in the evaluation.
Queryable Attributes¶
ContactId¶
The identifier of the contact in this instance of Amazon Connect.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CONTACTID() |
Getter for CONTACTID, with configurable default |
ASK_CONTACTID() |
Getter for CONTACTID w/ exceptions if field has no value |
HAS_CONTACTID() |
Determine if CONTACTID has a value |
EvaluatorArn¶
The Amazon Resource Name (ARN) of the person who evaluated the contact.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_EVALUATORARN() |
Getter for EVALUATORARN, with configurable default |
ASK_EVALUATORARN() |
Getter for EVALUATORARN w/ exceptions if field has no value |
HAS_EVALUATORARN() |
Determine if EVALUATORARN has a value |
ContactAgentId¶
The unique ID of the agent who handled the contact.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CONTACTAGENTID() |
Getter for CONTACTAGENTID, with configurable default |
ASK_CONTACTAGENTID() |
Getter for CONTACTAGENTID w/ exceptions if field has no valu |
HAS_CONTACTAGENTID() |
Determine if CONTACTAGENTID has a value |
CalibrationSessionId¶
The calibration session ID that this evaluation belongs to.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CALIBRATIONSESSIONID() |
Getter for CALIBRATIONSESSIONID, with configurable default |
ASK_CALIBRATIONSESSIONID() |
Getter for CALIBRATIONSESSIONID w/ exceptions if field has n |
HAS_CALIBRATIONSESSIONID() |
Determine if CALIBRATIONSESSIONID has a value |
ScorePercentage¶
The total evaluation score expressed as a percentage.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_SCOREPERCENTAGE() |
Getter for SCOREPERCENTAGE |
ASK_SCOREPERCENTAGE() |
Getter for SCOREPERCENTAGE w/ exceptions if field has no val |
STR_SCOREPERCENTAGE() |
String format for SCOREPERCENTAGE |
ScoreAutomaticFail¶
The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_SCOREAUTOMATICFAIL() |
Getter for SCOREAUTOMATICFAIL |
ScoreNotApplicable¶
The flag to mark the item as not applicable for scoring.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_SCORENOTAPPLICABLE() |
Getter for SCORENOTAPPLICABLE |
AutoEvaluationEnabled¶
Whether auto-evaluation is enabled.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AUTOEVALUATIONENABLED() |
Getter for AUTOEVALUATIONENABLED |
AutoEvaluationStatus¶
The status of the contact auto evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AUTOEVALUATIONSTATUS() |
Getter for AUTOEVALUATIONSTATUS, with configurable default |
ASK_AUTOEVALUATIONSTATUS() |
Getter for AUTOEVALUATIONSTATUS w/ exceptions if field has n |
HAS_AUTOEVALUATIONSTATUS() |
Determine if AUTOEVALUATIONSTATUS has a value |
AcknowledgedTime¶
When the evaluation was acknowledged by the agent.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_ACKNOWLEDGEDTIME() |
Getter for ACKNOWLEDGEDTIME, with configurable default |
ASK_ACKNOWLEDGEDTIME() |
Getter for ACKNOWLEDGEDTIME w/ exceptions if field has no va |
HAS_ACKNOWLEDGEDTIME() |
Determine if ACKNOWLEDGEDTIME has a value |
AcknowledgedBy¶
The agent who acknowledged the evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_ACKNOWLEDGEDBY() |
Getter for ACKNOWLEDGEDBY, with configurable default |
ASK_ACKNOWLEDGEDBY() |
Getter for ACKNOWLEDGEDBY w/ exceptions if field has no valu |
HAS_ACKNOWLEDGEDBY() |
Determine if ACKNOWLEDGEDBY has a value |
AcknowledgerComment¶
The comment from the agent when they acknowledged the evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_ACKNOWLEDGERCOMMENT() |
Getter for ACKNOWLEDGERCOMMENT, with configurable default |
ASK_ACKNOWLEDGERCOMMENT() |
Getter for ACKNOWLEDGERCOMMENT w/ exceptions if field has no |
HAS_ACKNOWLEDGERCOMMENT() |
Determine if ACKNOWLEDGERCOMMENT has a value |
SamplingJobId¶
Identifier of the sampling job.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_SAMPLINGJOBID() |
Getter for SAMPLINGJOBID, with configurable default |
ASK_SAMPLINGJOBID() |
Getter for SAMPLINGJOBID w/ exceptions if field has no value |
HAS_SAMPLINGJOBID() |
Determine if SAMPLINGJOBID has a value |
ReviewId¶
Identifier for the review.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_REVIEWID() |
Getter for REVIEWID, with configurable default |
ASK_REVIEWID() |
Getter for REVIEWID w/ exceptions if field has no value |
HAS_REVIEWID() |
Determine if REVIEWID has a value |
ContactParticipantRole¶
Role of a contact participant in the evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CONTACTPARTICIPANTROLE() |
Getter for CONTACTPARTICIPANTROLE, with configurable default |
ASK_CONTACTPARTICIPANTROLE() |
Getter for CONTACTPARTICIPANTROLE w/ exceptions if field has |
HAS_CONTACTPARTICIPANTROLE() |
Determine if CONTACTPARTICIPANTROLE has a value |
ContactParticipantId¶
Identifier for a contact participant in the evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CONTACTPARTICIPANTID() |
Getter for CONTACTPARTICIPANTID, with configurable default |
ASK_CONTACTPARTICIPANTID() |
Getter for CONTACTPARTICIPANTID w/ exceptions if field has n |
HAS_CONTACTPARTICIPANTID() |
Determine if CONTACTPARTICIPANTID has a value |