/AWS1/CL_CNTDIMENSIONS¶
Contains information about the dimensions for a set of metrics.
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
io_queue TYPE REF TO /AWS1/CL_CNTQUEUEREFERENCE /AWS1/CL_CNTQUEUEREFERENCE¶
Information about the queue for which metrics are returned.
iv_channel TYPE /AWS1/CNTCHANNEL /AWS1/CNTCHANNEL¶
The channel used for grouping and filters.
io_routingprofile TYPE REF TO /AWS1/CL_CNTROUTINGPFLREFERE00 /AWS1/CL_CNTROUTINGPFLREFERE00¶
Information about the routing profile assigned to the user.
iv_routingstepexpression TYPE /AWS1/CNTROUTINGEXPRESSION /AWS1/CNTROUTINGEXPRESSION¶
The expression of a step in a routing criteria.
io_agentstatus TYPE REF TO /AWS1/CL_CNTAGENTSTATUSID /AWS1/CL_CNTAGENTSTATUSID¶
Information about the agent status assigned to the user.
iv_subtype TYPE /AWS1/CNTSUBTYPE /AWS1/CNTSUBTYPE¶
The subtype of the channel used for the contact.
iv_validationtesttype TYPE /AWS1/CNTVALIDATIONTESTTYPE /AWS1/CNTVALIDATIONTESTTYPE¶
The testing and simulation type
Queryable Attributes¶
Queue¶
Information about the queue for which metrics are returned.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_QUEUE() |
Getter for QUEUE |
Channel¶
The channel used for grouping and filters.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CHANNEL() |
Getter for CHANNEL, with configurable default |
ASK_CHANNEL() |
Getter for CHANNEL w/ exceptions if field has no value |
HAS_CHANNEL() |
Determine if CHANNEL has a value |
RoutingProfile¶
Information about the routing profile assigned to the user.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_ROUTINGPROFILE() |
Getter for ROUTINGPROFILE |
RoutingStepExpression¶
The expression of a step in a routing criteria.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_ROUTINGSTEPEXPRESSION() |
Getter for ROUTINGSTEPEXPRESSION, with configurable default |
ASK_ROUTINGSTEPEXPRESSION() |
Getter for ROUTINGSTEPEXPRESSION w/ exceptions if field has |
HAS_ROUTINGSTEPEXPRESSION() |
Determine if ROUTINGSTEPEXPRESSION has a value |
AgentStatus¶
Information about the agent status assigned to the user.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AGENTSTATUS() |
Getter for AGENTSTATUS |
Subtype¶
The subtype of the channel used for the contact.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_SUBTYPE() |
Getter for SUBTYPE, with configurable default |
ASK_SUBTYPE() |
Getter for SUBTYPE w/ exceptions if field has no value |
HAS_SUBTYPE() |
Determine if SUBTYPE has a value |
ValidationTestType¶
The testing and simulation type
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_VALIDATIONTESTTYPE() |
Getter for VALIDATIONTESTTYPE, with configurable default |
ASK_VALIDATIONTESTTYPE() |
Getter for VALIDATIONTESTTYPE w/ exceptions if field has no |
HAS_VALIDATIONTESTTYPE() |
Determine if VALIDATIONTESTTYPE has a value |