/AWS1/CL_CNTCONTSRCHSUMMAIAG00¶

Information of the AI agent involved in the contact.

`CONSTRUCTOR`¶

The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact.

A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.

The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.

The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact.

Method	Description
`GET_AIAGENTVERSIONID()`	Getter for AIAGENTVERSIONID, with configurable default
`ASK_AIAGENTVERSIONID()`	Getter for AIAGENTVERSIONID w/ exceptions if field has no va
`HAS_AIAGENTVERSIONID()`	Determine if AIAGENTVERSIONID has a value

A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.

Method	Description
`GET_AIAGENTESCALATED()`	Getter for AIAGENTESCALATED, with configurable default
`ASK_AIAGENTESCALATED()`	Getter for AIAGENTESCALATED w/ exceptions if field has no va
`HAS_AIAGENTESCALATED()`	Determine if AIAGENTESCALATED has a value

The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.

Method	Description
`GET_AIUSECASE()`	Getter for AIUSECASE, with configurable default
`ASK_AIUSECASE()`	Getter for AIUSECASE w/ exceptions if field has no value
`HAS_AIUSECASE()`	Determine if AIUSECASE has a value

Internal table types, representing arrays and maps of this class, are defined as local types:

TYPES TT_CONTSRCHSUMMAIAGENTINFOLIST TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTCONTSRCHSUMMAIAG00 WITH DEFAULT KEY
.