/AWS1/CL_CNTCONTACTMETRICINFO¶

Contains the details of a metric to be retrieved for a contact. Use this object to specify which contact level metrics you want to include in your GetContactMetrics request.

`CONSTRUCTOR`¶

IMPORTING¶

Required arguments:¶

`iv_name` `TYPE /AWS1/CNTCONTACTMETRICNAME` `/AWS1/CNTCONTACTMETRICNAME`¶

The name of the metric to retrieve. Supported values are POSITION_IN_QUEUE (returns the contact's current position in the queue) and ESTIMATED_WAIT_TIME (returns the predicted wait time in seconds).

Queryable Attributes¶

Name¶

The name of the metric to retrieve. Supported values are POSITION_IN_QUEUE (returns the contact's current position in the queue) and ESTIMATED_WAIT_TIME (returns the predicted wait time in seconds).

Accessible with the following methods¶

Method	Description
`GET_NAME()`	Getter for NAME, with configurable default
`ASK_NAME()`	Getter for NAME w/ exceptions if field has no value
`HAS_NAME()`	Determine if NAME has a value

Public Local Types In This Class¶

Internal table types, representing arrays and maps of this class, are defined as local types:

`TT_CONTACTMETRICS`¶

TYPES TT_CONTACTMETRICS TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTCONTACTMETRICINFO WITH DEFAULT KEY
.