/AWS1/CL_CNTCHATMETRICS¶
Information about how agent, bot, and customer interact in a chat contact.
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
io_chatcontactmetrics TYPE REF TO /AWS1/CL_CNTCHATCONTACTMETRICS /AWS1/CL_CNTCHATCONTACTMETRICS¶
Information about the overall participant interactions at the contact level.
io_agentmetrics TYPE REF TO /AWS1/CL_CNTPARTICIPANTMETRICS /AWS1/CL_CNTPARTICIPANTMETRICS¶
Information about agent interactions in a contact.
io_customermetrics TYPE REF TO /AWS1/CL_CNTPARTICIPANTMETRICS /AWS1/CL_CNTPARTICIPANTMETRICS¶
Information about customer interactions in a contact.
Queryable Attributes¶
ChatContactMetrics¶
Information about the overall participant interactions at the contact level.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CHATCONTACTMETRICS() |
Getter for CHATCONTACTMETRICS |
AgentMetrics¶
Information about agent interactions in a contact.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AGENTMETRICS() |
Getter for AGENTMETRICS |
CustomerMetrics¶
Information about customer interactions in a contact.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CUSTOMERMETRICS() |
Getter for CUSTOMERMETRICS |