/AWS1/CL_CNTAUTOACCEPTCONFIG¶
Configuration settings for auto-accept for a specific channel.
CONSTRUCTOR¶
IMPORTING¶
Required arguments:¶
iv_channel TYPE /AWS1/CNTCHANNEL /AWS1/CNTCHANNEL¶
The channel for this auto-accept configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
iv_autoaccept TYPE /AWS1/CNTAUTOACCEPT /AWS1/CNTAUTOACCEPT¶
Indicates whether auto-accept is enabled for this channel. When enabled, available agents are automatically connected to contacts from this channel.
Optional arguments:¶
iv_agentfirstcallautoaccept TYPE /AWS1/CNTAGENTFIRSTCALLAUTOACC /AWS1/CNTAGENTFIRSTCALLAUTOACC¶
Indicates whether auto-accept is enabled for agent-first callbacks. This setting only applies to the VOICE channel.
Queryable Attributes¶
Channel¶
The channel for this auto-accept configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CHANNEL() |
Getter for CHANNEL, with configurable default |
ASK_CHANNEL() |
Getter for CHANNEL w/ exceptions if field has no value |
HAS_CHANNEL() |
Determine if CHANNEL has a value |
AutoAccept¶
Indicates whether auto-accept is enabled for this channel. When enabled, available agents are automatically connected to contacts from this channel.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AUTOACCEPT() |
Getter for AUTOACCEPT |
AgentFirstCallbackAutoAccept¶
Indicates whether auto-accept is enabled for agent-first callbacks. This setting only applies to the VOICE channel.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AGENTFIRSTCALLAUTOACCEPT() |
Getter for AGENTFIRSTCALLBACKAUTOACCEPT, with configurable d |
ASK_AGENTFIRSTCALLAUTOACCEPT() |
Getter for AGENTFIRSTCALLBACKAUTOACCEPT w/ exceptions if fie |
HAS_AGENTFIRSTCALLAUTOACCEPT() |
Determine if AGENTFIRSTCALLBACKAUTOACCEPT has a value |
Public Local Types In This Class¶
Internal table types, representing arrays and maps of this class, are defined as local types:
TT_AUTOACCEPTCONFIGS¶
TYPES TT_AUTOACCEPTCONFIGS TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTAUTOACCEPTCONFIG WITH DEFAULT KEY
.