/AWS1/CL_CNTAFRCONTWORKCFGPE00¶
Configuration settings for after contact work (ACW) timeout for a specific channel.
CONSTRUCTOR¶
IMPORTING¶
Required arguments:¶
iv_channel TYPE /AWS1/CNTCHANNEL /AWS1/CNTCHANNEL¶
The channel for this ACW timeout configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
io_aftercontactworkconfig TYPE REF TO /AWS1/CL_CNTAFTERCONTWORKCFG /AWS1/CL_CNTAFTERCONTWORKCFG¶
The ACW timeout settings for this channel.
Optional arguments:¶
io_agfirstcallafrcontworkcfg TYPE REF TO /AWS1/CL_CNTAFTERCONTWORKCFG /AWS1/CL_CNTAFTERCONTWORKCFG¶
The ACW timeout settings for agent-first callbacks. This setting only applies to the VOICE channel.
Queryable Attributes¶
Channel¶
The channel for this ACW timeout configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CHANNEL() |
Getter for CHANNEL, with configurable default |
ASK_CHANNEL() |
Getter for CHANNEL w/ exceptions if field has no value |
HAS_CHANNEL() |
Determine if CHANNEL has a value |
AfterContactWorkConfig¶
The ACW timeout settings for this channel.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AFTERCONTACTWORKCONFIG() |
Getter for AFTERCONTACTWORKCONFIG |
AgentFirstCallbackAfterContactWorkConfig¶
The ACW timeout settings for agent-first callbacks. This setting only applies to the VOICE channel.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AGFIRSTCALLAFRCONTWORK00() |
Getter for AGENTFIRSTCALLAFRCONTWORKCFG |
Public Local Types In This Class¶
Internal table types, representing arrays and maps of this class, are defined as local types:
TT_AFTERCONTACTWORKCONFIGS¶
TYPES TT_AFTERCONTACTWORKCONFIGS TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTAFRCONTWORKCFGPE00 WITH DEFAULT KEY
.