# Connect Amazon Quick to your existing tools with extensions Connect Quick to existing tools using extensions **Note** Before you install a extension as an author, your Quick admin must [configure Amazon Quick access](https://docs.aws.amazon.com/quicksuite/latest/userguide/extension-access.html) to the extension. Amazon Quick extensions enable you to optimize your daily tasks with assistance from an AI tool added to the tools you already use. Whether you're browsing the web, collaborating in team channels, managing emails, or creating documents, Quick extensions bring AI-powered assistance directly into your existing workflows without requiring you to switch between applications. The following extension types are available: + **Browser Extension** - Enhance your web browsing experience with AI-powered page summarization, content analysis, and knowledge access across Google Chrome, Firefox, and Microsoft Edge browsers. No admin setup required. + **Slack extension** - Access Quick capabilities directly within Slack channels and direct messages, enabling seamless collaboration and knowledge sharing without leaving your team communication platform. Requires admin to configure extension access, uses OAuth installation. + **Microsoft Outlook extension** - Streamline email management with AI assistance for drafting responses, summarizing email threads, and accessing organizational knowledge while composing or reviewing emails. Requires admin to configure extension access, uses manifest-only installation. + **Microsoft Teams extension** - Integrate Quick into your Teams workspace for real-time collaboration, thread analysis, and knowledge retrieval during meetings and conversations. Requires admin to configure extension access, uses OAuth installation. + **Microsoft Word extension** - Enhance document creation and editing with AI-powered writing assistance, content review, and document analysis capabilities built into your Word environment. Requires admin to configure extension access, uses manifest-only installation. Each extension maintains enterprise-grade security and privacy standards while providing contextual AI assistance tailored to the specific application environment. All extensions integrate with your organization's Quick knowledge bases, custom agents, and configured data sources to provide relevant, accurate responses based on your permissions and access levels. **Topics** + [ # Amazon Quick user interaction with extensions ](extension-roles-overview.md) + [ # Amazon Quick browser extension ](browser-extension-user-guide.md) + [ # Amazon Quick Microsoft Outlook extension ](outlook-extension-guide.md) + [ # Amazon Quick Slack extension ](slack-extension-guide.md) + [ # Amazon Quick Microsoft Word extension ](word-extension-guide.md) + [ # Amazon Quick Microsoft Teams extension ](teams-extension-guide.md) # Amazon Quick user interaction with extensions User interactions with extensions Amazon Quick extensions enable different user roles to collaborate effectively in creating, managing, and utilizing AI-powered analytics tools. Each role—administrators, authors, and end users—has distinct responsibilities and capabilities when working with extensions. Understanding these role-based interactions ensures proper governance, security, and optimal user experience across your organization's Amazon Quick deployment. **Topics** + [ ## User capabilities and permissions ](#extension-user-capabilities) + [ ## Amazon Quick administrator responsibilities ](#admin-extension-role) + [ ## Amazon Quick author capabilities ](#author-extension-role) + [ ## Amazon Quick end user access ](#user-extension-role) + [ ## Extension access troubleshooting ](#extension-troubleshooting) ## User capabilities and permissions User capabilities and permissions Amazon Quick implements a hierarchical permission model for extensions that balances organizational control with user productivity. Administrators establish the foundational policies and infrastructure, authors manage the deployment and configuration of specific extension instances, and readers benefit from the AI-powered assistance within their authorized scope. The following table shows how each user type in Amazon Quick interacts with extensions. | User Type | Capabilities | | --- | --- | | Administrators | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Authors | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Readers (Reader Pro only) | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | Beyond the broad user type categories, Amazon Quick implements granular permission controls that determine specific actions users can perform with individual extensions. These permissions operate independently of user types, allowing administrators to fine-tune access based on organizational needs and security requirements. The following table outlines how user permissions determine what you can do with a extension: | Permissions Type | Permissions | | --- | --- | | Owners | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Viewers | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | **Important** The Amazon Quick browser extension extension doesn't need any admin setup to install and use. These permission structures ensure that extension access aligns with your organization's security requirements while enabling appropriate levels of functionality for each user role. Administrators maintain control over extension availability and initial setup, authors handle deployment and configuration, and all users can benefit from the AI-powered assistance once extensions are properly configured. ## Amazon Quick administrator responsibilities Administrator responsibilities Amazon Quick administrators, or users granted admin privileges, establish the foundational infrastructure that enables extension functionality across the organization. They handle the critical setup and security configurations that allow Amazon Quick authors to deploy extensions and end users to access them safely. **Note** Creating and adjusting extension access requires IAM administrator privileges. All administrators will see the extension links, but if not [signed in with IAM credentials](https://docs.aws.amazon.com/quicksuite/latest/userguide/iam-credentials.html), you will need to sign in with appropriate IAM permissions to manage extension access. This must be an IAM user who is an Amazon Quick administrator and not non-IAM admin users. | Responsibility area | Administrator capabilities | | --- | --- | | Infrastructure setup | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Security and compliance | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | ## Amazon Quick author capabilities Author capabilities Authors bridge the gap between administrative infrastructure and end-user access by creating, configuring, and deploying specific extension instances. They manage the day-to-day operational aspects of extension deployment and maintenance. Author capabilities depend on the permission level granted by administrators. There are two permission types that determine what authors can do: + **Viewers:** Can view extension name and description, access links to open extensions, and use the extensions. + **Owners:** Can edit extension name and description, install extensions in workspaces or organizations, and share ownership permissions with users and groups. This translates to two main setup flows: + **Limited permissions (view, share, delete only):** Authors can only use the basic landing page functionality to view, share, and delete extensions after admin completes all setup. + **Full permissions (deploy, view, share, delete, edit):** Authors can download manifests or use OAuth deployments to complete app setup, rename extensions, and access editing features. | Capability area | Author functions | | --- | --- | | Configuration and deployment | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Management and sharing | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | ## Amazon Quick end user access End user access End users represent the primary beneficiaries of extension functionality, accessing AI-powered assistance directly within their existing workflow applications. Their interaction with extensions focuses on daily productivity and seamless integration with organizational knowledge. | Access level | User capabilities | | --- | --- | | Daily usage and productivity | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Knowledge and actions | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | The following table shows how each user type in Amazon Quick interacts with extensions. | User Type | Capabilities | | --- | --- | | Administrators | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Authors | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Readers (Reader Pro only) | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | The following table outlines how user permissions determine what you can do with a extension: | Permissions Type | Permissions | | --- | --- | | Owners | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | | Viewers | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/quick/latest/userguide/extension-roles-overview.html) | **Important** The Amazon Quick browser extension extension doesn't need any admin setup to install and use. ## Extension access troubleshooting If you encounter issues accessing or creating extensions: + **Cannot create extensions:** Your IAM user who is a Amazon Quick administrator must first configure extension access for the extension type you want to use. Other administrators will not be able to create/edit/delete extension access. + **Cannot find my extensions:** Check that extension access has been configured by your administrator and that you have the appropriate permissions to view extensions. + **Extensions appear but cannot edit:** You have view-only access. Ask your administrator or extension owner to share edit permissions with you. + **No extensions visible:** Contact your administrator to set up extension access and create default extensions for your organization. # Amazon Quick browser extension Amazon Quick browser extension **Important** The Amazon Quick browser extension extension doesn't need any admin setup to install and use. The Amazon Quick browser extension integrates AI-powered assistance directly into your web browsing experience. Users can access Quick capabilities within their browser to enhance productivity, streamline research, and get instant help without switching between applications. Key capabilities include: + Summarize web pages for quick understanding. + Ask questions about multiple web pages and access organizational knowledge from spaces. + Use actions from [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured in Quick. + Analyze files uploaded to Quick during browsing sessions. The AI-powered assistance enables you to maximize reading productivity, streamline research and analysis of complex information, and get instant help when creating content without context switching during web browsing. **Topics** + [ ## Supported browsers ](#browser-extension-supported-browsers) + [ ## Browser extension benefits ](#browser-extension-benefits) + [ ## Browser extension use cases ](#browser-extension-use-cases) + [ ## Install and configure the browser extension ](#install-and-configure-browser) + [ ## Deploy the browser extension in your organization ](#deploy-browser-extension-organization) + [ ## Browser extension usage guidelines ](#browser-extensions-usage-guidelines) + [ ## Browser extension known limitations ](#browser-extension-known-limitations) + [ # Using Amazon Quick Flows in the browser extension ](flows-in-browser-extension.md) ## Supported browsers Supported browsers The Quick browser extension is compatible with the following browsers: + Google Chrome + Mozilla Firefox + Microsoft Edge ## Browser extension benefits Browser extension benefits The Quick browser extension provides powerful AI-driven capabilities that transform how you interact with web content. These key benefits help you work more efficiently and make better use of information you encounter while browsing, bringing enterprise knowledge directly into your web research workflows without requiring application switching. **Embedded productivity features** + Summarize a snapshot of any web page for quick understanding and analysis. + Ask questions about one or more web pages using your organizational knowledge. + Analyze both files you upload to Quick and specific spaces it can access. + Execute actions from configured action connectors without leaving your browser. ## Browser extension use cases Browser extension use cases The following are common use cases that help you make the best use of your Quick browser extension: **Summarize web pages** Use this procedure to quickly understand web page content without reading the entire page. 1. Open the Quick browser extension. 1. Log in and navigate to the web page you want to summarize. 1. From the chat interface, select **Summarize** for a summary of a snapshot of that web page. Your conversation now contains a snapshot of this web page. You can continue to chat about the web page and ask follow-up questions. **Add individual pages to your conversation scope** Use this procedure to include multiple web pages in your conversation context for comprehensive analysis. 1. Navigate to the web page you want to add to your conversation. 1. Select the **\$1** icon to add the page to your scope. 1. Navigate from tab to tab and select the **\$1** icon for each page you want to chat about. 1. You can now chat about all the pages you've added to your scope. This allows you to analyze and compare information across multiple web pages in a single conversation. **Add files to a conversation** Upload files to enhance your conversation with document analysis capabilities. 1. Select the **paperclip** icon. 1. Select the files to add to the conversation. 1. Select **Add to chat**. The files are now available to use in the Quick conversation. **Add webpages as context to a conversation** Include multiple browser tabs in your conversation for comprehensive web content analysis. 1. Select **No tabs selected**. 1. From **Add tabs**, choose the tabs you want to include in your Quick conversation. 1. Select **Confirm**. The tabs are now available in your Quick conversation. **Reset conversation context** Start fresh when you need to clear your current conversation context. 1. Select the **\$1 icon inside the bubble** to start a new conversation. 1. Alternatively, you can reset your conversation by selecting the **X** icon to end the current conversation and then open the Quick extension to start a new conversation. This clears all previous context and allows you to begin with a clean slate. **Use actions in chat** Execute external actions directly from your browser extension conversation. 1. Ask the chat to perform a specific action. 1. Follow the prompts in the chat and on-screen to complete the action. This enables you to perform tasks in external applications without leaving your browser. ## Install and configure the browser extension Install and configure As a user, you can install and configure the browser extensions with the following steps. + Mozilla based browsers — [Mozilla Firefox Add-ons web store](https://addons.mozilla.org/en-GB/firefox/addon/amazon-quick/) + Chromium based browsers (including Microsoft Edge) — [Chrome Web Store](https://chromewebstore.google.com/detail/amazon-quick/innkphffipcmiflfibbeghfnkifiokgo) Once you have successfully logged on, you can use your Quick browser extension. **Note** You can also **pin** your Quick browser extension to have it readily accessible while using your browser. Instructions for this are specific to your browser of choice. The following third-party information about pinning extensions might be helpful. Google Chrome — [https://www.howtogeek.com/683099/how-to-pin-and-unpin-extensions-from-the-chrome-toolbar](https://www.howtogeek.com/683099/how-to-pin-and-unpin-extensions-from-the-chrome-toolbar) Mozilla Firefox — [https://support.mozilla.org/en-US/kb/extensions-button\$1w\$1manage-pinned-extensions](https://support.mozilla.org/en-US/kb/extensions-button#w_manage-pinned-extensions) Microsoft Edge — [https://www.microsoft.com/en-us/edge/features/pin-to-taskbar](https://www.microsoft.com/en-us/edge/features/pin-to-taskbar) ## Deploy the browser extension in your organization Organizational deployment As an author, after enabling the browser extension in your Quick application, you can deploy it across your organization using enterprise management tools and policies. For Google Chrome Enterprise environments, you can use organizational unit policies to manage extension deployment. The Chrome Web Store for Enterprise provides additional deployment options specifically designed for organizational use. Mozilla Firefox Enterprise offers similar capabilities through policy templates and enterprise distribution methods that allow for automated extension deployment across the organization. Microsoft Edge Enterprise provides policy settings for managing extensions through mobile device management (MDM) software. Policy settings from browser vendors: [https://mozilla.github.io/policy-templates/#extensionsettings](https://mozilla.github.io/policy-templates/#extensionsettings), [https://chromeenterprise.google/policies/#ExtensionSettings](https://chromeenterprise.google/policies/#ExtensionSettings), and [https://learn.microsoft.com/en-us/DeployEdge/microsoft-edge-policies#extensionsettings](https://learn.microsoft.com/en-us/DeployEdge/microsoft-edge-policies#extensionsettings). **Deploy to Google Chrome Enterprise** Follow these steps to deploy the browser extension across your Chrome Enterprise environment. 1. Access your Google Admin console and navigate to the Chrome management section. 1. Configure extension policies using organizational units to target specific user groups or departments. 1. Use the [Chrome extension management guide](https://support.google.com/chrome/a/answer/9296680?hl=en) to set up automated installation policies. 1. Reference the [Chrome Web Store Enterprise documentation](https://developer.chrome.com/docs/webstore/cws-enterprise) for advanced deployment configurations. The extension will now be automatically installed for all users in your Chrome Enterprise environment. **Deploy to Mozilla Firefox Enterprise** Use these steps to deploy the extension across your Firefox Enterprise environment. 1. Configure Firefox deployment policies using the enterprise policy framework. 1. Follow the [Firefox extension deployment guide](https://support.mozilla.org/en-US/kb/deploying-firefox-with-extensions) for step-by-step instructions. 1. Use the [enterprise distribution documentation](https://extensionworkshop.com/documentation/enterprise/enterprise-distribution/) to configure organization-wide deployment. 1. Apply extension settings using [Mozilla policy templates](https://mozilla.github.io/policy-templates/#extensionsettings) for centralized configuration management. The extension is now deployed across your Firefox Enterprise environment with centralized management. **Deploy to Microsoft Edge Enterprise** Deploy the extension to Microsoft Edge Enterprise using these organizational deployment steps. 1. Install the browser extension for all users using the software deployment processes of your organization. 1. Configure extension settings using [Edge policy settings](https://learn.microsoft.com/en-us/DeployEdge/microsoft-edge-policies#extensionsettings) through mobile device management (MDM) software. 1. Follow the [Microsoft Edge extension management guide](https://learn.microsoft.com/en-us/deployedge/microsoft-edge-manage-extensions-ref-guide) for detailed deployment instructions. Your Microsoft Edge Enterprise deployment is complete with centralized policy management. ## Browser extension usage guidelines Browser extension usage guidelines As a user, you are responsible for keeping company information safe. The following guidelines help you use Quick browser extensions securely while maintaining data privacy and compliance. ### Using the browser extension Using the browser extension When using the Quick browser extension, users can review past conversations and attachments to maintain context across browsing sessions. ### Conversation retention and data privacy Conversation retention and data privacy Amazon Quick maintains strict data privacy through automated retention policies: + Amazon Quick automatically deletes conversations and related files after 30 days of inactivity. + Browser extension conversation retention follows your company's specific history rules. + Browser extension retention periods may exceed Amazon Quick's standard 30-day limit based on organizational policies. ## Browser extension known limitations Browser extension known limitations The following are known limitations of the Amazon Quick browser extension: + The browser extension supports up to a total of 20 web pages and uploaded files at a time. For more information, see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads). # Using Amazon Quick Flows in the browser extension Using Amazon Quick Flows in the browser extension Amazon Quick Flows in the browser extension enables you to run pre-defined workflows directly within your web browsing context. You can invoke flows that you've created or that have been shared with you, pass web page content as input, and execute multi-step workflows without leaving your browser. When you use flows in the browser extension, you can: + Invoke flows explicitly from the browser extension interface. + Pass web pages as context to your flows. + View flow execution history in your browser extension. ## Prerequisites Before using flows in the browser extension, ensure you have: + Appropriate permissions to execute flows in your Amazon Quick account. ## Invoking flows You can invoke flows from the browser extension to run workflows on the web pages you're viewing. **To invoke a flow in the browser extension:** 1. Open the Amazon Quick browser extension. 1. In the chat interface, choose the **Flows** icon. 1. Select a flow from the list or use the search bar to search through your flows. 1. The flow begins execution in the browser extension chat. 1. When prompted, select the tab you want to include as context and choose **Confirm**. When a flow is active, the browser extension displays a progress tracker showing the current step. The dropdown menu on the progress tracker shows all steps in the flow. ## Flow execution process Once a flow is invoked in your browser extension, you interact with the flow through natural language chat as follows: 1. You're greeted with a summary of its capabilities. 1. You're prompted for required inputs through chat messages. 1. The extension displays outputs and results in the chat interface. 1. The extension shows a progress tracker indicating completed and remaining steps. To view flow capabilities, see the [flows documentation](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-amazon-quick-flows.html). ## Flow execution history All flow executions in the browser extension are recorded in your conversation history. You can view past executions and resume incomplete flows. To view flow execution history: 1. In the browser extension, go to menu and choose the **Conversation history** icon. 1. Select a conversation that includes a flow execution. 1. The conversation displays the flow execution details, including all inputs and outputs. If you closed the browser extension while a flow was running, you can resume the flow by selecting it from your history. ## Stopping flow execution You can stop a flow at any time during execution. To stop a running flow: 1. While the flow is running, choose the **End** button in the progress tracker. 1. The flow stops at the current step and you can continue your conversation with your My Assistant or Chat agent. # Amazon Quick Microsoft Outlook extension Amazon Quick Microsoft Outlook extension **Note** Before you deploy a Microsoft Outlook extension as an author, your Amazon Quick admin must [configure extension access to Microsoft Outlook](https://docs.aws.amazon.com/quicksuite/latest/userguide/outlook-extension.html). The Amazon Quick Microsoft Outlook extension brings AI-powered assistance directly into email workflows, enabling access to organizational knowledge and document analysis without leaving Microsoft Outlook. Key capabilities include: + Extension access through Microsoft Outlook add-ins for continuous availability. + Email thread analysis and summarization for quick understanding of lengthy discussions. + Draft email responses based on conversation context and organizational knowledge. + External actions in third-party applications using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. + Unlimited usage for enhanced email productivity and communication workflows. + General knowledge capabilities. + Company-specific information search when enabled. + Source-attributed responses. + File upload and processing of up to 20 files simultaneously. + Contextual summaries and insights generation. **Topics** + [ # Amazon Quick Microsoft Outlook extension author guide ](outlook-extension-author-guide.md) + [ # Amazon Quick Microsoft Outlook extension user guide ](outlook-extension-user-guide.md) # Amazon Quick Microsoft Outlook extension author guide Microsoft Outlook extension author guide As an Amazon Quick author, you can deploy Quick Microsoft Outlook extensions after your admin establishes the foundational connection to your organization's Microsoft 365 tenant. Your capabilities depend on the permission level granted by your administrator. With **limited permissions** (view, share, delete only), you can manage basic extension operations through the landing page after admin completes all setup. With **full permissions** (deploy, view, share, delete, edit), you can download manifests for deployment in the M365 admin center, rename extensions, and access all editing features. Author capabilities for Microsoft Outlook extensions include: + Configure extension connections (requires access to M365 Admin Center portal). + Deploy extensions to your organization's Microsoft 365 tenant (requires full permissions). + Manage sharing and access permissions (available with limited or full permissions). + Customize extension settings - names, descriptions (requires full permissions). + Download manifest files for advanced Microsoft 365 deployment (requires full permissions). **Note** Before you deploy a Microsoft Outlook extension as an author, your Quick admin must [configure Amazon Quick access to Microsoft Outlook](https://docs.aws.amazon.com/quicksuite/latest/userguide/outlook-extension.html). **Topics** + [ ## Deploy Microsoft Outlook extension ](#add-extensions-outlook) + [ ## Edit Microsoft Outlook extension ](#edit-extensions-outlook) + [ ## Share Microsoft Outlook extension ](#share-extensions-outlook) + [ ## Delete Microsoft Outlook extension ](#delete-extensions-outlook) ## Deploy Microsoft Outlook extension Deploy Microsoft Outlook extension Deploy a new Microsoft Outlook extension instance in the Quick console. This process establishes the foundation for connecting AI-powered assistance to your Microsoft Outlook environment. **Note** This action requires full author permissions. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select **Create extension**. 1. Select **Microsoft Outlook**. Then, select **Next**. 1. Configure the following fields: + **Name** - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Microsoft Outlook extension. + **Description** (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration. + **Installation** type - Your Microsoft Outlook extension uses manifest-only installation by default. 1. Select **Next** to save your configuration. 1. From the **Extension** summary page, navigate to the extension you just configured. 1. Then, from the **Actions** menu, navigate to the extension you just configured. 1. Select **Download manifest**. Then, from the **Complete installation for Outlook assistant** dialog box that opens, select **Download**. The manifest file will be downloaded to your computer. 1. From the success message, select **Install extension** to finish downloading the manifest for your extension. **Note** You can also navigate to the extensions summary page and download the manifest for your extension from the **Actions** menu. 1. In the screen asking for permissions to allow your Amazon Quick Outlook extension to access Outlook, select **Allow**. **Note** You will now continue the remainder of this procedure within the Microsoft 365 admin center. 1. In the Microsoft 365 admin center, choose **Integrated apps** from the left navigation and choose **Upload custom apps**. This will open the **Deploy New App** page. 1. Choose **Office Add-in** as your App type. 1. Paste the manifest URL link you copied in the **Provide link to manifest file** and choose **Validate**. 1. Choose the users you want to add in the **Add users** section. 1. Choose **Accept permissions** in the **Accept permissions requests** section and deploy the Add-in. Once deployment is completed, your users will be able to install the Amazon Quick Add-in in their Microsoft Outlook. Your Outlook extension has now been successfully deployed and is available for users. ## Edit Microsoft Outlook extension Edit Microsoft Outlook extension As an author, you can edit the extensions you deploy to your users. Modify extension settings to update names, descriptions, or configuration options. Changes take effect immediately and apply to all users with access to the extension. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Outlook extension you need to edit. 1. Select **Edit**. 1. Edit the configuration as required and select **Save** to confirm the changes. ## Share Microsoft Outlook extension Share Microsoft Outlook extension Share ownership and management permissions with specific users and groups, enabling multiple users to manage extensions and assist with installation. You can assign different permission levels and manage access as needed. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Outlook extension you need to share. 1. Select **Share**. 1. Enter the users and groups you would like to share the extension with. 1. Select **Share** to send the access email to each group and user. 1. From the drop-down next to each name, you can edit their access levels (Viewer or Owner). 1. **Optional:** You could select **Remove access** to delete the access for the selected group or user. ## Delete Microsoft Outlook extension Delete Microsoft Outlook extension As an author, you can delete the extensions you deploy to your users. Permanently remove a extension from your Quick console and revoke access for all users. This action cannot be undone and requires confirmation. 1. Sign in to Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Outlook extension you need to delete. 1. Select **Delete**. 1. Enter the word, "confirm", and select **DELETE**. # Amazon Quick Microsoft Outlook extension user guide Microsoft Outlook extension user guide As a user, you can access Amazon Quick directly within Microsoft Outlook to get AI-powered assistance without leaving your email environment. The extension integrates seamlessly into your Microsoft Outlook workflow, providing instant access to knowledge bases and intelligent responses. **Topics** + [ ## Add a Microsoft Outlook Extension to your Microsoft Outlook ](#outlook-extension-setup-users) + [ ## Access Quick in your Microsoft Outlook navigation pane at any time ](#access-outlook-side-panel) + [ ## Microsoft Outlook extension use cases ](#outlook-use-cases) + [ ## Amazon Quick Microsoft Outlook extension usage guidelines ](#outlook-usage-guidelines) + [ ## Microsoft Outlook extension known limitations ](#outlook-extension-known-limitations) ## Add a Microsoft Outlook Extension to your Microsoft Outlook Add a Microsoft Outlook Extension to your Microsoft Outlook Install the Quick app in your Microsoft Outlook environment to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Microsoft Outlook workflow. **Add a Microsoft Outlook extension to your Microsoft Outlook** 1. Open your Microsoft Outlook. 1. Go to **Add-Ins** and search for **Quick** and choose ** Quick**. 1. You will now see the Amazon Quick logo on the top bar on the right where you can access the chat assistant. 1. Once the add-in is installed, you can use your Quick **Add-In**. ## Access Quick in your Microsoft Outlook navigation pane at any time Access in navigation pane Once you've added Quick to your Microsoft Outlook environment, you can access it conveniently through the navigation pane for quick assistance without interrupting your email workflow. The navigation pane provides persistent access to Quick while you work with emails and conversations. ## Microsoft Outlook extension use cases Outlook extension use cases With Quick integrated into Microsoft Outlook, you can search and access your organization's knowledge bases directly from your email conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Microsoft Outlook. **Get summaries and action items from lengthy email threads** 1. Locate the Quick icon under **add-ins** in your Microsoft ribbon and select the **summarize** shortcut. 1. Alternatively, open the Quick side panel and ask any question of your choice about the email thread in focus. **Draft speedy replies to emails** 1. Navigate to an email thread of your choice and locate the Quick icon under **add-ins** in your Microsoft ribbon. Select the **reply** or **reply all** shortcut. 1. Quick will create a draft response and open a reply window that is ready to send. 1. Iterate on the draft with Quick and click send. **Incorporate Quick's company knowledge and general knowledge into your emails** 1. Open an email thread of your choice and ask Quick about its knowledge. 1. Use the **insert text** or **replace selection** buttons to insert Quick's response into your email drafts. ****Perform actions in external applications**** 1. Start a direct message (DM) with Quick. 1. Ask it to perform an action of your choice in an external application using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. ## Amazon Quick Microsoft Outlook extension usage guidelines Microsoft Outlook extension usage guidelines As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance. ### Conversation retention policy and accuracy Conversation retention and accuracy Amazon Quick automatically deletes conversations after 30 days of inactivity. Microsoft Outlook conversation retention follows your company's specific history rules, and Microsoft Outlook retention periods may exceed Amazon Quick's 30-day limit. Users can review past conversations and attachments. Closing the Quick chat panel ends the current conversation. Reopen the panel to start a new conversation. However, users need to visit the Amazon Quick chat instance to manage their conversations. ### Security considerations Security considerations When you use Amazon Quick with email content, remember that responses reflect individual user permissions and content may include information not accessible to all email recipients. It may generate responses that contain sensitive data that can't be publicly shared. To protect your organization's data, carefully evaluate email usage and plan deployment with data privacy in mind. Amazon Quick maintains strict data privacy by not using customer data for service improvements, not using customer data to enhance language models, and not indexing Microsoft Outlook conversations into your company's Amazon Quick instance. ## Microsoft Outlook extension known limitations Microsoft Outlook extension known limitations The following are known limitations of the Amazon Quick Microsoft Outlook extension: + The Microsoft Outlook extension is only able to access your current selected email (which can include your email thread). It is unable to answer questions across all emails/calendar events in your inbox. To enable access to your entire inbox and calendar, configure the Microsoft Outlook [actions integration](https://docs.aws.amazon.com/quicksuite/latest/userguide/creating-action-connectors-admin-console.html). + The Microsoft Outlook extension can't generate visuals from structured data. + Web search isn't supported in the Microsoft Outlook extension at this time. + You cannot review your conversation history in Microsoft Outlook at this time. To review and manage your conversation history, use the Amazon Quick chat instance. + The Microsoft Outlook extension doesn't support [flows](https://docs.aws.amazon.com/quicksuite/latest/userguide/flows.html). + The Microsoft Outlook extension supports up to 19 uploaded files and your current email thread. For more information on file upload support, see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads). + The Microsoft Outlook extension doesn't support filtering during chat based on **Recently used** agents. Users will have access to the full list of available agents and can pick agents they want to use. + The Microsoft Outlook extension doesn't support the **Actions** menu, so you can't invoke actions explicitly. However, implicit actions are supported. For more information about explicit and implicit actions, see [Using Actions in Chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/int-actions-execution.html). # Amazon Quick Slack extension Amazon Quick Slack extension **Note** Before you deploy a Slack extension as an author, your Amazon Quick admin must [configure Amazon Quick access to Slack](https://docs.aws.amazon.com/quicksuite/latest/userguide/slack-extension.html). The Amazon Quick Slack extension brings AI-powered assistance directly into team conversations, enabling access to organizational knowledge and document analysis without leaving Slack. Key capabilities include: + Extension access through Slack's AI assistant side panel for continuous availability. + Engagement with Quick through **@Amazon Quick** mentions in channels for contextual team assistance. Contextual responses with relevant content from the Slack channel are not supported at this time. + Direct interaction through private messages for individual productivity. + External actions in third-party applications from Slack using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. + Unlimited usage for enhanced team collaboration and knowledge sharing. + General knowledge capabilities. + Company-specific information search when enabled. + Source-attributed responses. + File upload and processing of up to 20 files simultaneously. + Contextual summaries and insights generation. **Topics** + [ # Amazon Quick Slack extension author guide ](slack-extension-author-guide.md) + [ # Amazon Quick Slack extension user guide ](slack-extension-user-guide.md) # Amazon Quick Slack extension author guide Slack extension author guide As an Amazon Quick author, you can deploy Quick Slack extensions after your admin establishes the foundational connection to your organization's Slack workspace. Your capabilities depend on the permission level granted by your administrator. With **limited permissions** (view, share, delete only), you can manage basic extension operations through the landing page after admin completes all setup. With **full permissions** (deploy, view, share, delete, edit), you can complete the Slack OAuth application deployment, rename extensions, and access all editing features. Author capabilities for Slack extensions: + Deploy extensions to your organization's Slack workspace using OAuth (requires full permissions). + Customize extension settings - names, descriptions (requires full permissions). + Manage sharing and access permissions (available with limited or full permissions). **Note** Before you deploy a Slack extension as an author, your Quick admin must [configure Amazon Quick access to Slack](https://docs.aws.amazon.com/quicksuite/latest/userguide/slack-extension.html). **Topics** + [ ## Deploy a Slack extension ](#add-extensions-slack) + [ ## Edit Slack extension ](#edit-extensions-slack) + [ ## Share Slack extension ](#share-extensions-slack) + [ ## Delete Slack extension ](#delete-extensions-slack) ## Deploy a Slack extension Add Slack extension Deploy a new Slack extension instance in the Quick console. This process establishes the foundation for connecting AI-powered assistance to your Slack workspace. **Note** This action requires full author permissions. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select **Create extension**. 1. Select **Slack**. Then, select **Next**. 1. Configure the following fields: + **Name** - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Slack extension. + **Description** (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration. + **Installation** type - Your Slack extension supports OAuth installation by default. 1. Select **Next** to save your configuration. 1. From the **Extension** summary page, navigate to the extension you just configured. 1. Then, from the **Actions** menu, navigate to the extension you just configured. 1. Select **Install**. Then, from the **Complete installation for Slack assistant** dialog box that opens, select **Install**. A success message will open up on the top right of your screen. 1. From the success message, select **Install extension** to finish installing your extension. **Note** You can also navigate to the extensions summary page and deploy your extension from the **Actions** menu. 1. The link will open to a Slack login page where after you login (as admin) you will need to find and be asked to install the Amazon Quick app within your Slack workspace. **Note** You may see a "This app is not approved by Slack banner." This message can be ignored. 1. Choose **Allow** to install your Amazon Quick App for Slack. 1. Once the installation is complete, you will see the page confirming that the **Congratulations\$1 Your Slack App has been successfully installed.** 1. Choose **Open the Amazon Quick App in Slack**. 1. This will open your Slack workspace where all users will be required to sign-in. Your Slack extension has now been successfully deployed and is available for users. ## Edit Slack extension Edit Slack extension **Note** This action requires full author permissions. As an author, you can edit the extensions you deploy to your users. Modify extension settings to update names, descriptions, or configuration options. Changes take effect immediately and apply to all users with access to the extension. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Slack extension you need to edit. 1. Select **Edit**. 1. Edit the configuration as required and select **Save** to confirm the changes. ## Share Slack extension Share Slack extension Share ownership and management permissions with specific users and groups, enabling multiple users to manage extensions and assist with installation. You can assign different permission levels and manage access as needed. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Slack extension you need to share. 1. Select **Share**. 1. Enter the users and groups you would like to share the extension with. 1. Select **Share** to send the access email to each group and user. 1. From the drop-down next to each name, you can edit their access levels (**Viewer** or **Owner**). 1. **Optional:** You could select **Remove access** to delete the access for the selected group or user. ## Delete Slack extension Delete Slack extension As an author, you can delete the extensions you deploy to your users. Permanently remove a extension from your Quick console and revoke access for all users. This action cannot be undone and requires confirmation. 1. Sign in to Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Slack extension you need to delete. 1. Select **Delete**. 1. Enter the word, "confirm", and select **DELETE**. # Amazon Quick Slack extension user guide Slack extension user guide As a user, you can access Amazon Quick directly within Slack to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Slack environment, providing instant access to knowledge bases and intelligent responses. **Topics** + [ ## Add a Slack Extension to your Slack ](#slack-extension-setup-users) + [ ## Access Quick in your Slack side panel at any time ](#access-slack-side-panel) + [ ## Slack extension use cases ](#slack-use-cases) + [ ## Amazon Quick Slack extension usage guidelines ](#slack-usage-guidelines) + [ ## Slack extension known limitations ](#slack-extension-known-limitations) ## Add a Slack Extension to your Slack Add a Slack Extension to your Slack Install the Amazon Quick app in your Slack workspace to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Slack environment. **Add a Slack Extension to your Slack** 1. Open and login to the Slack workspace for your company. 1. Choose **More** in the left navigation, then select **Automations**. 1. Choose **Apps**. 1. Choose **\$1 Add apps**. 1. Search for **Quick** and choose Quick. 1. Select your Slack profile picture in the bottom left of Slack. 1. Navigate to **Preferences** > **Navigation** > **AI Apps and Agents** > select **Show app agents** > and select **Quick**. 1. Quick is now available to access anywhere in Slack through an icon in the top right of your Slack window. **Note** For more information, see [Understand AI apps in Slack](https://slack.com/help/articles/33076000248851-Understand-AI-apps-in-Slack) in the Slack help center. ## Access Quick in your Slack side panel at any time Access in side panel Once you've added Quick to your Slack workspace, you can access it conveniently through the side panel for quick assistance without interrupting your workflow. The side panel provides persistent access to Quick while you work in Slack channels and direct messages. **Access Quick in your Slack side panel at any time** 1. Click on your Slack profile picture in the bottom left of Slack. 1. Navigate to **Preferences** > **Navigation** > **AI Apps and Agents** and select **Amazon Quick**. 1. Quick will now be available to access anywhere in Slack through an icon in the top right of your Slack window. ## Slack extension use cases Slack extension use cases With Quick integrated into Slack, you can search and access your organization's knowledge bases directly from your conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Slack. **Search your organization's knowledge wherever you are** 1. Open the Quick side panel from the top right of your Slack window or start a DM with Quick under **Apps**. 1. Ask Quick a question about its knowledge from your spaces and connected knowledge bases. 1. To personalize your conversation using your data, use the gear icon (visible after sending your first message to Quick) within your conversation to select an agent or a space to respond from. **Get Quick's in-context help in Slack conversation threads** 1. Navigate to a Slack conversation thread of your choice. 1. Type **@Amazon Quick** and ask any question about the messages in that thread or its knowledge from your spaces and Quick knowledge bases. 1. If Quick is not already added to the channel, you will be prompted to add it before receiving a response. ****Perform actions in external applications**** 1. Start a direct message (DM) with Quick. 1. Ask it to perform an action of your choice in an external application using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. **Upload and analyze images** 1. In any Slack channel or direct message, upload an image by dragging and dropping it or using the attachment button. 1. Mention **@Amazon Quick** and ask questions about the uploaded image, such as requesting analysis, descriptions, or insights. 1. Quick will analyze the image and provide relevant information based on your request. ## Amazon Quick Slack extension usage guidelines Slack extension usage guidelines As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance. ### When using the Slack extension Using the Slack extension To start fresh, begin a new conversation by selecting **New chat** in direct messages. Closing the side panel ends your current conversation. You can access conversation history through Slack message history or the Amazon Quick chat instance, which includes conversations from all channels. You can view complete conversation details, including attachment names, and access the same knowledge base available in your Amazon Quick chat instance. **Note** Users can access conversation history in Slack. Deleting the conversation in Slack will not delete from conversation history in Amazon Quick. However, users need to visit the Amazon Quick chat instance to manage their conversations. ### Conversation retention policy and accuracy Conversation retention and accuracy Amazon Quick automatically deletes conversations after 30 days of inactivity. Slack conversation retention follows your company's specific history rules, and Slack retention periods may exceed Amazon Quick's 30-day limit. Users can access conversation history in Slack through the AI App History tab. Deleting the conversation in Slack will not delete from conversation history in Amazon Quick. However, users need to visit the Amazon Quick chat instance to manage their conversations. ### Security considerations Security considerations When you use Amazon Quick in public channels, remember that responses reflect individual user permissions and content may include information not accessible to all channel members. It may generate responses that contain sensitive data that can't be publicly shared. To protect your organization's data, carefully evaluate public channel usage, consider the security implications, and plan deployment with data privacy in mind. Amazon Quick maintains strict data privacy by not using customer data for service improvements, not using customer data to enhance language models, and not indexing Slack conversations into your company's Amazon Quick instance. ## Slack extension known limitations Slack extension known limitations The following are known limitations of the Amazon Quick Slack extension: + The Slack extension doesn't have access to all your Slack conversations. It only has access to the messages in Slack conversation threads where it is mentioned. + The Slack extension doesn't have access to previous messages when mentioned in a Slack channel or in group message. + The Slack extension isn't accessible in group direct messages or in direct messages with teammates unless it is explicitly added to the conversation as a member. + You can filter Amazon Quick agents and spaces only in direct messages with the Slack extension. The Slack extension will use the default assistant and all spaces available to you when invoked in public such as in channels or group messages. + The Slack extension can't render visuals for prompts about your structured data. + Web search isn't supported in the Slack extension. + The Slack extension can't be configured to automatically reply to messages in channels or posts. + The Slack extension will not respond when invoked by Slack's workflow bot as it is not able to authenticate the user who made the query in these situations. + The Slack extension isn't available in huddles. + [Actions](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) (using your action integrations) can only be performed in direct messages with the Slack extension. + Actions that require file uploads as inputs are not supported by the Slack extension. + [Flows](https://docs.aws.amazon.com/quicksuite/latest/userguide/flows.html) are not supported in the Slack extension at this time. + File upload limitations are the same within Amazon Quick chat. For more information, see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads). # Amazon Quick Microsoft Word extension Amazon Quick Microsoft Word extension **Note** Before you deploy a Microsoft Word extension as an author, your Amazon Quick admin must [configure Amazon Quick access to Microsoft Word](https://docs.aws.amazon.com/quicksuite/latest/userguide/word-extension.html). The Amazon Quick Microsoft Word extension brings AI-powered assistance directly into document workflows, enabling access to organizational knowledge and document analysis without leaving Microsoft Word. Key capabilities include: + Extension access through Microsoft Word add-ins for continuous availability. + Document review and content suggestions for improving clarity, grammar, and style. + Document summarization and content generation capabilities. + External actions in third-party applications using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. + Unlimited usage for enhanced document productivity and writing workflows. + General knowledge capabilities. + Company-specific information search when enabled. + Source-attributed responses. + File upload and processing of up to 20 files simultaneously. + Contextual summaries and insights generation. **Topics** + [ # Amazon Quick Microsoft Word extension author guide ](word-extension-author-guide.md) + [ # Amazon Quick Microsoft Word extension user guide ](word-extension-user-guide.md) # Amazon Quick Microsoft Word extension author guide Microsoft Word extension author guide As an Amazon Quick author, you can deploy Quick Microsoft Word extensions after your admin establishes the foundational connection to your organization's Microsoft 365 tenant. Your capabilities depend on the permission level granted by your administrator. With **limited permissions** (view, share, delete only), you can manage basic extension operations through the landing page after admin completes all setup. With **full permissions** (deploy, view, share, delete, edit), you can download manifests for deployment in the M365 admin center, rename extensions, and access all editing features. Author capabilities for Microsoft Word extensions include: + Configure extension connections (requires access to M365 Admin Center portal). + Deploy extensions to your organization's Microsoft 365 tenant (requires full permissions). + Customize extension settings - names, descriptions (requires full permissions). + Download manifest files for advanced Microsoft 365 deployment (requires full permissions). + Manage sharing and access permissions (available with limited or full permissions). **Note** Before you deploy a Microsoft Word extension as an author, your Quick admin must [configure Amazon Quick access to Microsoft Word](https://docs.aws.amazon.com/quicksuite/latest/userguide/word-extension.html). **Topics** + [ ## Deploy Microsoft Word extension ](#add-extensions-word) + [ ## Edit Microsoft Word extension ](#edit-extensions-word) + [ ## Share Microsoft Word extensions ](#word-authors-share) + [ ## Delete Microsoft Word Extensions ](#word-authors-delete) ## Deploy Microsoft Word extension Deploy Microsoft Word extension Deploy a new Microsoft Word extension instance in the Amazon Quick console. This process establishes the foundation for connecting AI-powered assistance to your Microsoft Word environment. **Note** This action requires full author permissions. Use this procedure to create and configure a new Microsoft Word extension for your organization. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select **Create extension**. 1. Select **Microsoft Word**. Then, select **Next**. 1. Configure the following fields: + **Name** - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Microsoft Word extension. + **Description** (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration. + **Installation** type - Your Microsoft Word extension uses manifest-only installation by default. 1. Select **Next** to save the details and download the manifest file to your computer. **Note** You will now continue the remainder of this procedure within the Microsoft 365 admin center. 1. In the Microsoft 365 admin center, choose **Integrated apps** from the left navigation and choose **Upload custom apps**. This will open the **Deploy New App** page. 1. Choose **Office Add-in** as your App type. 1. Choose **Upload manifest file (.xml) from device**, select **Choose from file**, select the downloaded manifest xml file and choose **Next**. 1. Choose the users you want to add in the **Add users** section. 1. Choose **Accept permissions** in the **Accept permissions requests** section and deploy the Add-in. Once deployment is completed, your users will be able to install the Amazon Quick Add-in in their Microsoft Word. Your Microsoft Word extension is now created and ready for deployment to users in your organization. ## Edit Microsoft Word extension Edit Microsoft Word extension **Note** This action requires full author permissions. As an author, you can edit the extensions you deploy to your users. Modify existing Microsoft Word extension configurations to update settings, change descriptions, or adjust deployment parameters as your organizational needs evolve. Use this procedure to modify settings and configuration for an existing Microsoft Word extension. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Word extension you need to edit. 1. Select **Edit**. 1. Enter your changes and select **Save** to confirm the new configuration. Your changes are now applied and will be reflected in the extension configuration for all users. ## Share Microsoft Word extensions Share Microsoft Word extensions Share ownership and management permissions with specific users and groups, enabling multiple users to manage extensions and assist with installation. You can assign different permission levels and manage access as needed. Use this procedure to share your Microsoft Word extension with other users and manage their access permissions. 1. Sign in to Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Word extension you need to share. 1. Select **Share**. 1. Enter the users and groups you would like to share the extension with. 1. Select **Share** to send the access email to each group and user. 1. From the drop-down next to each name, you can edit their access levels (**Viewer** or **Owner**). 1. **Optional **You could select, **Remove access** to delete the access for the selected group or user. The specified users and groups now have access to your Microsoft Word extension with the permissions you assigned. ## Delete Microsoft Word Extensions Delete Microsoft Word Extensions As an author, you can delete the extensions you deploy to your users. Use this procedure to permanently remove a Microsoft Word extension from your organization. 1. Sign in to Amazon Quick console 1. In the left navigation, under **CONNECTIONS**, select **Extensions** 1. Select the three dot menu icon for the Microsoft Word extension you need to delete 1. Select **Delete** 1. Enter, confirm and **DELETE** to delete the Extension The Microsoft Word extension has been permanently removed and is no longer accessible to users in your organization. # Amazon Quick Microsoft Word extension user guide Microsoft Word extension user guide As a user, you can access Amazon Quick directly within Microsoft Word to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Microsoft Word environment, providing instant access to knowledge bases and intelligent responses. **Topics** + [ ## Add the Quick Microsoft Word extension ](#word-install-extension-add) + [ ## Access Quick in your Microsoft Word home menu at any time ](#access-word-side-panel) + [ ## Microsoft Word extension use cases ](#word-use-cases) + [ ## Amazon Quick Microsoft Word extension usage guidelines ](#word-usage-guidelines) ## Add the Quick Microsoft Word extension Add Microsoft Word extension Install the Amazon Quick app in your Microsoft Word workspace to enable AI-powered assistance. This one-time setup makes Amazon Quick accessible throughout your Microsoft Word environment. 1. Open Microsoft Word for the web or the desktop application. 1. Navigate to **Insert** > **Get Add-ins**. 1. Search for **Amazon Quick** in the **Office Add-ins** store. 1. Select **Add** to install the Quick add-in. 1. Once the add-in is installed, you can use your Quick **Add-In**. ## Access Quick in your Microsoft Word home menu at any time Access in home menu Once you've added Quick to your Microsoft Word environment, you can access it conveniently through the home menu for quick assistance without interrupting your document workflow. The home menu provides persistent access to Quick while you work with documents. ## Microsoft Word extension use cases Word extension use cases With Quick integrated into Microsoft Word, you can search and access your organization's knowledge bases directly from your documents. This allows you to find relevant information, get answers to questions, and enhance your content without leaving Microsoft Word. **Get summaries and insights from your documents** 1. Open the Quick add-in from the ribbon or side panel in your Microsoft Word document. 1. Select the **summarize** shortcut from the ribbon, or ask any question about the document content in the side panel. 1. Quick will analyze your document and provide relevant summaries or insights based on your request. **Generate and improve document content** 1. Navigate to the location in your document where you want to add or improve content. 1. Open the Quick add-in and select the **generate content** or **improve writing** shortcut. 1. Describe what you need, and Quick will generate suggestions that match your document's style and context. **Review and enhance selected text** 1. Select the text you want to review or improve in your document. 1. Open the Quick side panel and use quick prompts such as **explain in simple terms** or **simplify writing**. 1. Quick will provide suggestions for improving clarity, grammar, and style based on your selected content. **Incorporate Quick's company knowledge and general knowledge into your docs** 1. Open the Quick side panel while working on your document. 1. Ask questions about your organization's knowledge bases and spaces to find relevant information for your document. 1. Use the **insert text** or **replace selection** buttons to insert Quick's response into your document. ****Perform actions in external applications**** 1. Open the Quick side panel in your Microsoft Word document. 1. Ask Quick to perform an action in an external application using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. ## Amazon Quick Microsoft Word extension usage guidelines Microsoft Word extension usage guidelines As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance. ### Conversation retention policy and accuracy Conversation retention and accuracy Quick automatically deletes conversations and related files after 30 days of inactivity. Microsoft Word conversation retention follows your company's specific history rules, and Microsoft Word retention periods may exceed Quick's 30-day limit. Users can review past conversations and attachments. To start fresh, begin a new conversation by selecting **New chat**. However, users need to visit the Amazon Quick chat instance to manage their conversations. **Note** Conversation history is not currently available in Microsoft Word. To manage your conversations, use the Quick chat instance. ### Security considerations Security considerations When you use Amazon Quick with document content, remember that responses reflect individual user permissions and content may include information not accessible to all document recipients. It may generate responses that contain sensitive data that can't be publicly shared. To protect your organization's data, carefully evaluate document usage and plan deployment with data privacy in mind. Amazon Quick maintains strict data privacy by not using customer data for service improvements, not using customer data to enhance language models, and not indexing Microsoft Word documents into your company's Quick instance. No document is read when the side panel is closed, and no data or document content is sent to Quick unless you explicitly send a prompt to the extension. Quick uses generative AI, so double check responses before using them. Usage of the Quick extension for Microsoft Word is subject to the AWS Responsible AI Policy. [AWS Responsible AI Policy](https://aws.amazon.com/ai/responsible-ai/policy/) ### Microsoft Word extension known limitations Microsoft Word extension known limitations The following are known limitations of the Amazon Quick Microsoft Word extension: + The Microsoft Word extension can't generate visuals from structured data. + Web search isn't supported in the Microsoft Word extension. + You can't review your conversation history in the Microsoft Word extension at this time. To review and manage your conversation history, visit your Amazon Quick chat instance. + The Microsoft Word extension doesn't support [flows](https://docs.aws.amazon.com/quicksuite/latest/userguide/flows.html). + The Microsoft Word extension supports up to 19 uploaded files and your Microsoft Word document. For more information on file upload limits, see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads). + The Microsoft Word extension doesn't support filtering during chat based on **Recently used** agents. Users will have access to the full list of available agents and can pick agents they want to use. + The Microsoft Word extension doesn't support the **Actions** menu, so you can't invoke actions explicitly. However, implicit actions are supported. For more information about explicit and implicit actions, see [Using Actions in Chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/int-actions-execution.html). # Amazon Quick Microsoft Teams extension Amazon Quick Microsoft Teams extension **Note** Before you deploy a Microsoft Teams extension as an author, your Quick admin must [configure Amazon Quick access to Microsoft Teams](https://docs.aws.amazon.com/quicksuite/latest/userguide/teams-extension.html). The Amazon Quick Microsoft Teams extension brings AI-powered assistance directly into team conversations, enabling access to organizational knowledge and document analysis without leaving Microsoft Teams. Key capabilities include: + Seamless integration within Microsoft Teams allowing you to access information while staying in your conversations. + Collaborative assistance through **@Amazon Quick** mentions in thread discussions for thread-specific information. + Action item extraction and summary generation from conversations. + File upload and processing capabilities for enhanced productivity. **Topics** + [ # Amazon Quick Microsoft Teams extension author guide ](teams-extension-author-guide.md) + [ # Amazon Quick Microsoft Teams extension user guide ](teams-extension-user-guide.md) # Amazon Quick Microsoft Teams extension author guide Microsoft Teams extension author guide As an Amazon Quick author, you can deploy Quick Microsoft Teams extensions after your admin establishes the foundational connection to your organization's Microsoft Teams workspace. Your capabilities depend on the permission level granted by your administrator. With **limited permissions** (view, share, delete only), you can manage basic extension operations through the landing page after admin completes all setup. With **full permissions** (deploy, view, share, delete, edit), you can complete OAuth deployments, download manifests, rename extensions, and access all editing features. Author capabilities for Microsoft Teams extensions include: + Configure extension connections (requires admin privileges). + Deploy extensions to your organization's Microsoft Teams workspace (requires full permissions). + Manage sharing and access permissions (available with limited or full permissions). + Customize extension settings - names, descriptions (requires full permissions). + Download manifest files for advanced Microsoft Teams customization (requires full permissions). **Note** Before you deploy a Microsoft Teams extension as an author, your Quick admin must [configure Amazon Quick access to Microsoft Teams](https://docs.aws.amazon.com/quicksuite/latest/userguide/teams-extension.html). **Topics** + [ ## Deploy Microsoft Teams extension ](#add-extensions-teams) + [ ## Edit Microsoft Teams extension ](#edit-extensions-teams) + [ ## Share Microsoft Teams extension ](#share-extensions-teams) + [ ## Delete Microsoft Teams extension ](#delete-extensions-teams) ## Deploy Microsoft Teams extension Deploy Microsoft Teams extension Deploy a new Microsoft Teams extension instance in the Amazon Quick console. This process establishes the foundation for connecting AI-powered assistance to your Microsoft Teams workspace. **Note** This action requires full author permissions. Use this procedure to create and configure a new Microsoft Teams extension for your organization. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select **Create extension**. 1. Select **Microsoft Teams**. Then, select **Next**. 1. Configure the following fields: + **Name** - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Microsoft Teams extension. + **Description** (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration. + **Installation** type - Your Microsoft Teams extension supports OAuth installation by default. 1. Select **Next** to save your configuration. 1. From the **Extension** summary page, navigate to the extension you just configured. 1. Then, from the **Actions** menu, navigate to the extension you just configured. 1. Select **Install**. Then, from the **Complete installation for Teams assistant** dialog box that opens, select **Install**. A success message will open up on the top right of your screen. 1. From the success message, select **Install extension** to finish installing your extension. **Note** You can also navigate to the extensions summary page and deploy your extension from the **Actions** menu. 1. Open the link and login as Global Admin or or someone with administrative permissions can add the Amazon Quick App to the Microsoft Teams admin center for your organization. 1. Choose **Teams apps** in the left navigation. 1. Choose **Amazon Quick** from the list of available apps. 1. Review and grant admin consent by choosing the **Permissions** tab and reviewing the permissions and choose **Grant admin consent**. **Note** If permissions are already granted, proceed to the end of the procedure, there is no further action required. 1. Authenticate and choose **Accept** for Amazon Quick app. 1. Confirm that an app titled Amazon Quick **Permissions** tab now says **Admin consent granted for all required permissions**. 1. All users assigned to the app from the Teams admin center can now find the app in the **Built for your org** section of the **Apps** page of their Teams app. Your Microsoft Teams extension has now been successfully deployed and is available for users. ## Edit Microsoft Teams extension Edit Microsoft Teams extension **Note** This action requires full author permissions. As an author, you can edit the extensions you deploy to your users. Modify extension settings to update names, descriptions, or configuration options. Changes take effect immediately and apply to all users with access to the extension. Use this procedure to modify settings and configuration for an existing Microsoft Teams extension. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Teams extension you need to edit. 1. Select **Edit**. 1. Edit the configuration as required and select **Save** to confirm the changes. Your changes are now applied and will be reflected in the extension configuration for all users. ## Share Microsoft Teams extension Share Microsoft Teams extension Share ownership and management permissions with specific users and groups, enabling multiple users to manage extensions and assist with installation. You can assign different permission levels and manage access as needed. Use this procedure to share your Microsoft Teams extension with other users and manage their access permissions. 1. Sign in to the Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Teams extension you need to share. 1. Select **Share**. 1. Enter the users and groups you would like to share the extension with. 1. Select **Share** to send the access email to each group and user. 1. From the drop-down next to each name, you can edit their access levels (**Viewer** or **Owner**). 1. **Optional:** You could select **Remove access** to delete the access for the selected group or user. The specified users and groups now have access to your Microsoft Teams extension with the permissions you assigned. ## Delete Microsoft Teams extension Delete Microsoft Teams extension As an author, you can delete the extensions you deploy to your users. Permanently remove a extension from your Quick console and revoke access for all users. This action cannot be undone and requires confirmation. Use this procedure to permanently remove a Microsoft Teams extension from your organization. 1. Sign in to Amazon Quick console. 1. In the left navigation, under **CONNECTIONS**, select **Extensions**. 1. Select the three dot menu icon for the Microsoft Teams extension you need to delete. 1. Select **Delete**. 1. Enter the word, "confirm", and select **DELETE**. The Microsoft Teams extension has been permanently removed and is no longer accessible to users in your organization. # Amazon Quick Microsoft Teams extension user guide Microsoft Teams extension user guide As a user, you can access Quick directly within Microsoft Teams to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Microsoft Teams environment, providing instant access to knowledge bases and intelligent responses. **Topics** + [ ## Add a Microsoft Teams Extension to your Microsoft Teams ](#teams-extension-add-setup) + [ ## Microsoft Teams extension use cases ](#teams-use-cases) + [ ## Amazon Quick Microsoft Teams extension usage guidelines ](#teams-users-guidelines) + [ ## Microsoft Teams extension known limitations ](#teams-extension-known-limitations) ## Add a Microsoft Teams Extension to your Microsoft Teams Add a Microsoft Teams Extension to your Microsoft Teams Install the Quick app in your Microsoft Teams workspace to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Microsoft Teams environment. **Add a Microsoft Teams Extension to your Microsoft Teams** 1. Open and login to the Microsoft Teams workspace for your company. 1. Choose **Apps** in the left navigation and search for **Quick**. 1. Choose **Quick**. 1. On the top bar, Quick icon is now available. You can select it to access and chat with Quick. **Note** For more information, see [Chat with a bot in Microsoft Teams](https://support.microsoft.com/en-us/office/chat-with-a-bot-in-microsoft-teams-a94e8b26-9ee9-42a3-aa05-955974c6aa42) from Microsoft support. ## Microsoft Teams extension use cases Teams extension use cases With Amazon Quick integrated into Microsoft Teams, you can search and access your organization's knowledge bases directly from your conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Team. **Search your organization’s knowledge without leaving Teams** 1. Start a chat with Quick after adding it from the **Apps** section. 1. Ask Quick a question about its knowledge from your spaces and connected knowledge bases. 1. To personalize your conversation using your data, use the gear icon (visible after sending your first message to Quick) within your conversation to select an agent or a space to respond from. **Get Quick’s in-context help in Teams posts** 1. Navigate to a Teams post of your choice. 1. Type **@Amazon Quick** and ask any question about the messages in that thread or its knowledge from your spaces and your organization's knowledge bases. 1. If Quick is not already added to the channel, you will be prompted to add it before receiving a response. ****Perform actions in external applications**** 1. Start a direct message (DM) with Quick. 1. Ask it to perform an action of your choice in an external application using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization. ## Amazon Quick Microsoft Teams extension usage guidelines Microsoft Teams extension usage guidelines As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance. ### Conversation retention policy and accuracy Conversation retention and accuracy Amazon Quick automatically deletes conversations after 30 days of inactivity. Teams conversation retention follows your company's specific history rules. Teams retention periods may exceed Amazon Quick's 30-day limit. To start fresh, begin a new conversation by using the `/new_conv` command Users can review past conversations in Teams or all conversations from all channels (Teams, browser extensions, etc.) in your Amazon Quick chat instance. **Note** Deleting conversations or messages in Teams does not remove them from Amazon Quick. To manage your conversation history, use the Amazon Quick chat instance. ### Security considerations Security considerations When Amazon Quick is invoked by a user in a public Teams channel, it generates responses based on the invoking user's permissions, which may include content that other channel members aren't authorized to access. To prevent unintended exposure of sensitive information, carefully evaluate the use of Amazon Quick in public channels. **File upload behavior in Amazon Quick Teams Extension:** + Responses will be limited to the uploaded file content. + General knowledge access depends on admin settings. + Start a new chat to access company knowledge again. ### Data privacy and conversation behavior Data privacy and conversation behavior Amazon Quick does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your Teams conversations will be indexed into your company's Amazon Quick instance. The Amazon Quick Teams app will have access to the same knowledge available in the corresponding Amazon Quick web experience. Closing the Amazon Quick bot for Teams side panel will end the current conversation. Users can review past conversations in Teams or all conversations from all channels (Teams, browser extensions, etc.) in your Amazon Quick web experience. You can access all the history of previous conversations including, the names of the attachments in those conversations. ## Microsoft Teams extension known limitations Microsoft Teams extension known limitations The following are known limitations of the Amazon Quick Microsoft Teams extension: + The Microsoft Teams extension doesn't have access to all your Microsoft Teams conversations. It only has access to the messages in Microsoft Teams posts where it is mentioned. + The Microsoft Teams extension isn't accessible in group direct messages or in direct messages with other teammates. + You can filter Amazon Quick agents and spaces only in direct messages with the Microsoft Teams extension. The Microsoft Teams extension will use the default assistant and all spaces available to you when invoked in public, such as in channels and Microsoft Teams posts. + The Microsoft Teams extension can't render visuals for prompts about your structured data. + Web search is not supported in the Microsoft Teams extension. + The Microsoft Teams extension can't be configured to automatically reply to messages in channels or posts. + The Microsoft Teams extension isn't available for your Microsoft Teams meetings. + You cannot review your conversation history in Microsoft Teams. To review and manage your conversation history, go to your Amazon Quick chat instance. + [Actions](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) (using your action integrations) can only be performed in direct messages with the Microsoft Teams extension. + Actions that require file uploads as inputs are not supported by the Microsoft Teams extension at this time. + [Flows](https://docs.aws.amazon.com/quicksuite/latest/userguide/flows.html) are not supported in the Microsoft Teams extension at this time. + File upload limitations are the same as those in the web experience. For more information see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads).