# Troubleshooting
<a name="qbiz-indexes-troubleshooting"></a>

## Amazon Q Business not seen in Integrations page
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**Symptoms**
+ Amazon Q Business option missing from Integrations page
+ Cannot create new Amazon Q Business integration

**Resolution**
+ Only Admin users have access to create a Amazon Q Business/BYOI knowledge base
+ Verify user has Admin persona permissions

## Failed to fetch Amazon Q Business applications
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**Resolution**
+ Confirm Amazon Q Business is enabled in the Admin console
+ Try logging out and back in to refresh the session, then retry the operation

## Amazon Q Business application not seen in the list of applications displayed during knowledge base creation
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**Symptoms**
+ Amazon Q Business applications list is empty on Create Knowledge Base page
+ Amazon Q Business applications list is populated but missing expected applications

**Resolution**
+ Check if missing Amazon Q Business applications were granted permissions in the AWS resources page of the Admin console

## Failed to create dataset. Chat instance is not ready. Please try again later
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**Symptoms**
+ Knowledge base creation fails with error "Chat instance is not ready. Please try again later"
+ Unable to complete knowledge base creation process

**Resolution**
+ If this is the first time creating a knowledge base in Amazon Quick, wait 5 minutes and retry the operation