# Human-in-the-loop task center
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Human-in-the-loop (HITL) tasks enable you to incorporate human judgment at critical points in your automated processes. The Task Center provides a centralized interface for managing HITL tasks. Users can review, resolve, and track tasks that require human intervention.

## Overview
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The Task center displays tasks requiring human attention and provides metrics on task processing.

### Task metrics
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The dashboard shows key performance indicators:
+ **Open tasks** - Total number of tasks awaiting completion
+ **Critical tasks** - Count of high-priority tasks requiring attention
+ **Overdue tasks** - Number of tasks past their due date

### Task details table
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Each task provides comprehensive information through the following columns:
+ **Title** - Brief description of what needs to be done
+ **Status** - Current task state (Open, Completed, Archived)
+ **Due date** - When the task should be completed (includes overdue warning)
+ **Severity** - Task priority (Low, Moderate, Critical)
+ **Assignee** - User or group responsible for the task
+ **Creation time** - When the task was created
+ **Completion time** - When the task resolution was submitted by a user

### Prerequisites
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Before working with tasks, you need:
+ Task permissions - Access granted through automation deployment settings
+ Active automations - At least one automation with HITL tasks must be run

## Types of tasks
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### Chat tasks
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Interactive conversations where AI agents gather input through natural language. To participate in a chat task:
+ Select the task
+ Review the conversation history
+ Respond to agent questions in the chat interface
+ The agent will close the task once it has sufficient information

**Note**  
Chat tasks are closed automatically by the AI agent. You can archive unresolvable tasks, which the agent will treat as exceptions.

### Form tasks
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Tasks requiring structured input through form fields. To complete a form task:
+ Select the task
+ Fill in the required form fields
+ Click Submit when finished

**Note**  
Enable "Automatically open next task" to streamline processing multiple tasks. Use "Save as Draft" to preserve partial progress.

## Managing tasks
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### Task statuses
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Tasks can be in one of these states:
+ Open - Awaiting human input
+ Completed - Successfully submitted
+ Archived - Removed from active view

### Task actions
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Manage tasks through these available actions:
+ Submit - Complete a form task
+ Save as Draft - Preserve partial form progress
+ Archive - Remove task from active view
+ Unarchive - Restore archived task

**Note**  
Only Open tasks can be archived.

### Task assignment
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Distribute work by assigning tasks:
+ Select a task
+ Click the assignee field
+ Search for and select users or groups
+ Click Remove assignee to clear assignment

**Note**  
Users must have appropriate permissions to be assigned tasks.

### Related information
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Access connected resources through the Sources menu:
+ Case - View related case details (if applicable)
+ Automation - See the automation that created the task

**Note**  
Source access requires appropriate permissions.

### Search and filtering
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Locate specific tasks using:
+ Search - Find tasks by title
+ Filters:
  + Status
  + Due date
  + Severity
  + Assignee
  + Creation date

**Note**  
Click refresh to update task data at any time.

### Environment selection
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Switch between viewing tasks from:
+ Test - Tasks from automation testing
+ Deployed - Tasks from deployed automations