**End of support notice:** On October 30, 2026, AWS will end support for Amazon Pinpoint. After October 30, 2026, you will no longer be able to access the Amazon Pinpoint console or Amazon Pinpoint resources (endpoints, segments, campaigns, journeys, and analytics). For more information, see [Amazon Pinpoint end of support](https://docs.aws.amazon.com/console/pinpoint/migration-guide). **Note:** APIs related to SMS, voice, mobile push, OTP, and phone number validate are not impacted by this change and are supported by AWS End User Messaging.
# The Amazon Pinpoint Deliverability dashboard
The Deliverability dashboard helps you identify and address issues that could impact the delivery of the emails that you send. By addressing the issues that the Deliverability dashboard identifies, you can increase the chances that the emails you send from Amazon Pinpoint and Amazon Simple Email Service (Amazon SES) arrive in your customers' inboxes, instead of their junk mail folders.
**Important**
There are additional fees associated with using the Deliverability dashboard. To learn more about these fees, see the [Amazon Pinpoint pricing page](https://aws.amazon.com/pinpoint/pricing/).
You can access the Deliverability dashboard by using the Amazon Pinpoint console.
**To view the Deliverability dashboard**
1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).
1. In the navigation pane, choose **Deliverability dashboard**.
**Topics**
+ [Amazon Pinpoint domain reputation page](channels-email-deliverability-dashboard-domain.md)
+ [IP reputation](channels-email-deliverability-dashboard-ip-address.md)
+ [Bounce and complaint rates](channels-email-deliverability-dashboard-bounce-complaint.md)
+ [Campaign delivery metrics](channels-email-deliverability-dashboard-campaign-delivery.md)
+ [Inbox placement tests](channels-email-deliverability-dashboard-pipt.md)
+ [Deliverability dashboard settings](channels-email-deliverability-dashboard-settings.md)
# Amazon Pinpoint domain reputation page
The **Domain reputation** page contains information about the domains that you use to send email, including their engagement rates, inbox placement rates, and denylist activities.
Choose a domain from the **Domain** menu to see information about that domain, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/channels-email-deliverability-dashboard-overview.png)
## Summary
This section contains information about the percentage of emails from a specific domain that arrived in your customers' inboxes. It also provides information about the percentage of emails that your customers engaged with by opening them or by clicking links in them. Finally, it shows the number of denylists that the IP addresses associated with the domain are on.
**Note**
The information in this section contains general guidance, as opposed to exact metrics. If you need precise metrics related to the delivery of your mail and engagement with it, we recommend that you set up [Streaming events with Amazon Pinpoint](analytics-streaming.md).
To view data in this section, choose a subscribed domain, as shown in the following image. When you choose a domain, data appears in the **Summary**, **Inbox placement by email provider**, and **Denylist activities** sections.
When you choose a domain and a date range, the **Deliverability overview** section shows the following information:
+ **Engagement rate** – The percentage of email sent from the selected domain that recipients opened or clicked links in. When determining whether to deliver your email to recipient's inboxes, many email providers (especially larger ones) consider how often recipients engaged with email sent from your domain in the past month or two. For this reason, you should try to maintain an engagement rate of at least 25%.
+ **Inbox placement rate** – The percentage of email sent from the selected domain that arrived in recipients' inboxes. An inbox placement rate of around 80% is considered average.
+ **Denylist activities** – The number of denylists that IP addresses associated with the domain appear on. To learn more about denylists, see [Denylist activities](#channels-email-deliverability-dashboard-domain-denylist).
### Alarms
On the **Alarms** tab, you can create alarms that send you notifications for any of the metrics in the **Summary** section.
**To create an alarm**
1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).
1. In the navigation pane, choose **Deliverability dashboard**.
1. On the **Alarms** tab, choose **Create alarm**.
1. On the **Create alarm** page, do the following:
1. For **Alarm name**, enter a name that helps you easily identify the alarm.
1. For **Send notification when the**, choose one of the following options:
+ **Inbox placement rate** – When you choose this option, the alarm considers the inbox placement rate across all email providers.
+ **Inbox placement rate** – When you choose this option, the alarm considers the inbox placement rate for specific email providers, such as Gmail or Yahoo. When you choose this option, you also have to choose the email provider that the alarm applies to.
1. Configure the values that cause the alarm to be triggered. For example, if you want to be notified when the inbox placement rate for your account is 75% or less, choose **<=**. Then enter a value of **75**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/deliverability_dashboard_domain_alarms_threshold.png)
1. Specify the amount of time that has to elapse before the alarm is triggered. For example, you can configure the alarm so that it only sends a notification when the inbox placement rate goes below a certain rate and stays below that rate for more than two days. In this example, next to **for at least**, enter a value of **2**. Then, next to **consecutive period(s) of**, choose **1 day**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/deliverability_dashboard_domain_alarms_period.png)
1. Under **Notification method**, choose one of the following options:
+ **Use an existing SNS topic** – Choose this option if you've already created an Amazon SNS topic and subscribed endpoints to it.
+ **Create a new topic** – Choose this option if you haven't yet created an Amazon SNS topic, or if you want to create a new topic.
**Note**
When you create a new topic, you must subscribe one or more endpoints to it. For more information, see [Subscribing an Amazon SNS topic](https://docs.aws.amazon.com/sns/latest/dg/sns-create-subscribe-endpoint-to-topic.html) in the *Amazon Simple Notification Service Developer Guide*.
1. (Optional) You can choose or create more than one Amazon SNS topic. To add a topic, choose **Notify an additional SNS topic**.
1. When you finish, choose **Create**.
## Inbox placement by email provider
This section shows you how different email providers handled the email that was sent from your domain during the selected time period. The email providers analyzed in this section include Gmail, Hotmail, Yahoo, and AOL. This section also contains a category called **Others**. This category includes internet service providers and regional providers. When combined, the delivery metrics in this section represent a vast majority of all consumer email sent worldwide.
This section includes average rates for inbox placement and spam folder placement for each email provider. It also includes a chart, shown in the following image, that displays the inbox placement rate for each provider for every day in the analysis period. You can use the information in this chart to help identify campaigns that resulted in poor delivery rates.
**Note**
You can use the date filter to choose a date range that contains up to 30 days.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/channels-email-deliverability-dashboard-domain-reputation.png)
## Denylist activities
This section helps you to quickly identify denylist events that could impact the delivery of emails sent from your domain. A *denylist* is a list of IP addresses that are suspected of sending unsolicited or malicious email. Different denylist providers have different criteria for adding IP addresses to their lists, and for removing ("delisting") IP addresses from their lists. Additionally, each email provider uses a different denylist or set of denylists. Also, each provider weighs denylisting events differently. If one of your dedicated IP addresses is listed in this section, it doesn't necessarily mean that there will be any impact on the delivery of your email.
If one of your dedicated IP addresses appears in this section, contact the organization that manages the denylist, and request that your IP address be removed. The following table includes a list of denylist operators that are considered in this section, and includes links to their procedures for delisting an IP address.
| Denylist operator | Link to delisting procedures |
| --- | --- |
| Spamhaus | [Spamhaus website](https://www.spamhaus.org/lookup/) |
| Barracuda | [Barracuda website](https://www.barracudacentral.org/rbl/removal-request) |
| Cloudmark Sender Intelligence (CSI) | [Cloudmark sender intelligence website](https://csi.cloudmark.com/en/reset/) |
| LashBack | [LashBack website](https://blacklist.lashback.com/) |
| Passive Spam Block List (PSBL) | [Passive spam block list website](https://psbl.org/remove) |
| SpamCop | [SpamCop website](https://www.spamcop.net/fom-serve/cache/298.html) |
## Domain authentication
This section contains information about the various methods that you can use to authenticate your domains. To configure DKIM or SPF authentication for a domain, you must add specific records to the DNS configuration for the domain. To view these records, choose **View the DNS record**.
The procedures for updating the DNS records for a domain vary depending on which DNS or web hosting provider that you use. See your provider's documentation for more information about adding DNS records.
# IP reputation
The **IP address reputation** page contains information about the denylist activities for the dedicated IP addresses that you use to send email by using Amazon Pinpoint and Amazon Simple Email Service (Amazon SES).
## Overview
The **Overview** tab lists every dedicated IP address that's associated with your Amazon Pinpoint and Amazon SES accounts, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/channels-email-deliverability-dashboard-ip-address.png)
If the value in the **Reputation** column is *High*, then there are no denylist activities that impact the reputation of that IP address. If the IP address appears on a denylist, the name of that denylist is shown in the **Blacklist name** column.
If one of your dedicated IP addresses appears in this section, contact the organization that manages the denylist, and request that your IP address be removed. The following table includes a list of denylist operators that are considered in this section, and includes links to their procedures for delisting an IP address.
| Denylist operator | Link to delisting procedures |
| --- | --- |
| Spamhaus | [Spamhaus website](https://check.spamhaus.org/) |
| Barracuda | [Barracuda website](https://www.barracudacentral.org/rbl/removal-request) |
| Invaluement | [Invaluement website](https://www.invaluement.com/removal/) |
| LashBack | [LashBack website](https://blacklist.lashback.com/) |
| Passive Spam Block List (PSBL) | [Passive spam block list website](https://psbl.org/remove) |
## Alarms
On the **Alarms** tab, you can create alarms that send you notifications when your dedicated IPs are added to major denylists.
**To create an alarm**
1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).
1. In the navigation pane, choose **Deliverability dashboard**.
1. On the **Alarms** tab, choose **Create alarm**.
1. On the **Create alarm** page, do the following:
1. For **Alarm name**, enter a name to help you identify the alarm.
1. Configure the values that cause the alarm to be triggered. For example, if you want to be notified when the denylisted IP rate for your account is 5% or greater, choose **>=**. Then enter a value of **5**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/deliverability_dashboard_deny_list_ip_alarms_threshold.png)
1. Specify the amount of time that has to elapse before the alarm is triggered. For example, you can configure the alarm so that it only sends a notification when the denylisted IP rate exceeds a certain rate and stays at that rate for more than 2 hours. In this example, next to **for at least**, enter a value of **2**. Then, next to **consecutive period(s) of**, choose **1 hour**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/deliverability_dashboard_deny_list_ip_alarms_period.png)
1. Under **Notification method**, choose one of the following options:
+ **Use an existing SNS topic** – Choose this option if you've already created an Amazon SNS topic and subscribed endpoints to it.
+ **Create a new topic** – Choose this option if you haven't yet created an Amazon SNS topic, or if you want to create a new topic.
**Note**
When you create a new topic, you must subscribe one or more endpoints to it. For more information, see [Subscribing an Amazon SNS topic](https://docs.aws.amazon.com/sns/latest/dg/sns-create-subscribe-endpoint-to-topic.html) in the *Amazon Simple Notification Service Developer Guide*.
1. (Optional) You can choose or create more than one Amazon SNS topic. To add a topic, choose **Notify an additional SNS topic**.
1. When you finish, choose **Create**.
# Bounce and complaint rates
On the **Bounce and complaint rates** page, you can find important metrics related to the bounce and complaint rates for your combined Amazon Pinpoint and Amazon Simple Email Service (Amazon SES) account.
A *bounce* occurs when an email that you send can't be delivered because of a permanent issue. For example, a bounce might occur if the recipient's address doesn't exist, or the recipient's email provider is blocking email from your domain or IP address. Email providers consider a high bounce rate to be a negative sign. This is because it indicates that you're sending email to people who haven't explicitly opted to receive messages from you. A high bounce rate could have a negative impact on the delivery of your emails.
A *complaint* occurs when a customer receives an email from you and reports it to their email provider as an unwanted email (for example, by using the *Report Spam* feature in their email client). Email providers consider complaints to be a serious sign that your domain is sending unsolicited email. For this reason, a high complaint rate can have a very negative impact on the delivery of your email.
High bounce and complaint rates often indicate that a sender is sending unsolicited email to their recipients. For this reason, email providers carefully consider your bounce and complaint rates when they determine whether to send your email to the inbox or to the junk mail folder.
You can use the **Bounce and complaint rates** page to track these account-wide metrics. On this page, you can also create alarms that notify you when your bounce or complaint rates reach certain thresholds.
## Overview
The **Overview** tab contains information about the bounce and complaint rates for each account.
**Note**
This page shows bounce and complaint metrics for your entire AWS account in the current AWS Region. If you use both Amazon Pinpoint and Amazon SES to send email, this page shows the combined bounce and complaint metrics for both services.
### Summary
This section shows the status of your account. The following is a list of possible values:
+ **Healthy** – There are no issues currently impacting your account.
+ **Under review** – Your account is under review. If the issues that caused us to place your account under review aren't resolved by the end of the review period, we might pause your account's ability to send email.
+ **Pending end of review decision** – Your account is under review. Because of the nature of the issues that caused us to place your account under review, we must perform a manual review of your account before we take any further action.
+ **Sending paused** – We've paused your account's ability to send email. While your account's ability to send email is paused, you aren't able to send email using Amazon Pinpoint or Amazon SES. You can request that we review this decision.
+ **Pending sending pause** – Your account is under review. The issues that caused us to place your account under review haven't been resolved. In this situation, we typically pause your account's ability to send email. However, because of the nature of your account, we must review your account before any further action is taken.
The number that's shown under **Emails sent** is the number of emails that we considered in making this determination. The number under **Sent over period** is the period of time during which you sent those emails.
To learn more about each status value and how we work with you to address issues that impact your account, see the [sending review process FAQs](https://docs.aws.amazon.com/ses/latest/dg/faqs-enforcement.html) in the *Amazon Simple Email Service Developer Guide*.
### Bounce rate
This section shows the current bounce rate for your account. The bounce rate for your account should remain below 2%. If your bounce rate is 5% or greater, we'll place your account under review. If the bounce rate for your account exceeds 10%, we might temporarily pause your account's ability to send email.
This section contains the following information:
+ **Eligible emails sent** – The number of emails that were considered in calculating the bounce rate.
+ **Sent over period** – The time period that we considered to calculate the bounce rate.
We don't calculate your bounce rate based on a fixed period of time, because different senders send at different rates. Instead, we look at a *representative volume*–an amount of email that represents your typical sending practices.
+ **Bounce rate** – The percentage of emails you sent during the analysis period that bounced.
+ **Overall status** – Indicates the health of the metric. The status could be one of the following:
+ **Healthy** – The bounce rate for your account is within normal levels.
+ **Almost healed** – Your account was placed under review because the bounce rate was too high. Since the review period began, the bounce rate has stayed below the maximum rate. If the bounce rate remains below the maximum rate, the status of this metric changes to **Healthy** at the end of the review period.
+ **Under review** – Your account was placed under review because the bounce rate was too high. Since your account was placed under review, the bounce rate hasn't improved. If the issue that caused the bounce rate to exceed 5% isn't resolved by the end of the review period, we might pause your account's ability to send email.
+ **Sending pause** – Your account's ability to send email was paused because the bounce rate was too high. While your account's ability to send email is paused, you can't send email. You can request that we review this decision.
+ **Pending sending pause** – The metric caused us to place your account under review. The issues that caused this review period haven't been resolved. These issues might cause us to pause your account's ability to send email. A member of our team has to review your account before we take any further action.
To learn more about each status value and how we work with you to address issues that impact your account, see the [sending review process FAQs](https://docs.aws.amazon.com/ses/latest/dg/faqs-enforcement.html) in the *Amazon Simple Email Service Developer Guide*.
### Complaint rate
This section shows the current complaint rate for your account. The complaint rate for your account should remain below 0.1%. If the complaint rate for your account exceeds 0.5%, we might temporarily pause your account's ability to send email.
This section contains the following information:
+ **Eligible emails sent** – The number of emails that were considered in calculating the complaint rate.
+ **Sent over period** – The time period that we considered to calculate the complaint rate.
+ **Complaint rate** – The percentage of emails you sent during the analysis period that resulted in complaints.
+ **Overall status** – Indicates the health of the metric. The status could be one of the following:
+ **Healthy** – The complaint rate for your account is within normal levels.
+ **Almost healed** – Your account was placed under review because the complaint rate was too high. Since the review period began, the complaint rate has stayed below the maximum rate. If the complaint rate remains below the maximum rate, the status of this metric changes to **Healthy** at the end of the review period.
+ **Under review** – Your account was placed under review because the complaint rate was too high. Since your account was placed under review, the complaint rate hasn't improved. If the issue that caused the complaint rate to exceed 0.1% isn't resolved by the end of the review period, we might pause your account's ability to send email.
+ **Sending pause** – Your account's ability to send email was paused because the complaint rate was too high. While your account's ability to send email is paused, you can't send email. You can request that we review this decision.
+ **Pending sending pause** – Your account was placed under review because the complaint rate was too high. The issues that caused this review period haven't been resolved. These issues might cause us to pause your account's ability to send email. A member of our team has to review your account before we take any further action.
To learn more about each status value and how we work with you to address issues that impact your account, see the [sending review process FAQs](https://docs.aws.amazon.com/ses/latest/dg/faqs-enforcement.html) in the *Amazon Simple Email Service Developer Guide*.
## Alarms
On the **Alarms** tab, you can create alarms that send you notifications when the bounce or complaint rates for your account exceed certain levels.
**To create an alarm**
1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).
1. In the navigation pane, choose **Deliverability dashboard**.
1. On the **Alarms** tab, choose **Create alarm**.
1. On the **Create alarm** page, do the following:
1. For **Alarm name**, enter a name that helps you easily identify the alarm.
1. For **Send a notification when the**, choose one of the following options:
+ **Bounce rate**
+ **Complaint rate**
1. Configure the values that cause the alarm to be triggered. For example, if you want to be notified when the bounce rate for your account is 5% or greater, choose **>=**. Then enter a value of **5**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/deliverability_dashboard_bounce_alarms_threshold.png)
1. Specify the amount of time that has to elapse before the alarm is triggered. For example, you can configure the alarm so that it only sends a notification when the bounce rate exceeds a certain rate and stays at that rate for more than 2 hours. In this example, next to **for at least**, enter a value of **2**. Then, next to **consecutive period(s) of**, choose **1 hour**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/deliverability_dashboard_deny_list_ip_alarms_period.png)
1. Under **Notification method**, choose one of the following options:
+ **Use an existing SNS topic** – Choose this option if you've already created an Amazon SNS topic and subscribed endpoints to it.
+ **Create a new topic** – Choose this option if you haven't yet created an Amazon SNS topic, or you want to create a new topic.
**Note**
When you create a new topic, you have to subscribe one or more endpoints to it. For more information, see [Subscribing an Endpoint to a Topic](https://docs.aws.amazon.com/sns/latest/dg/sns-create-subscribe-endpoint-to-topic.html) in the *Amazon Simple Notification Service Developer Guide*.
1. (Optional) You can choose or create more than one Amazon SNS topic. To add a topic, choose **Notify an additional SNS topic**.
1. When you finish, choose **Create**.
# Campaign delivery metrics
The **Campaign delivery metrics** section contains information about inbox placement rates for the email that you sent from your domains. However, unlike the [Domain reputation](channels-email-deliverability-dashboard-domain.md) page, the **Campaign delivery metrics** page contains information about specific email campaigns, as opposed to information for entire domains.
The Deliverability dashboard's **Campaign delivery metrics** uses heuristics such as the *from domain* and *send time* to group similar messages into categories. We can't guarantee that this aligns with Amazon Pinpoint campaigns or treatments. When sending an Amazon Pinpoint campaign with multiple treatments, you can review the campaign analytics page for reporting of open rate across treatments.
When you choose a domain and a date range, you see a table that contains the following information:
+ **Preview** – A small image that shows the content of the email. Hover over the image to see a larger preview.
+ **Last send date** – The date and time when the message was last sent.
+ **Subject** – The subject line of the email.
+ **Sender address** – The sender ("From") address for the message.
+ **ESP** – The email provider (such as Gmail or Yahoo) that the metrics apply to.
+ **Inbox rate** – The percentage of emails sent from the campaign that arrived in recipients' inboxes (as opposed to their junk mail folders).
+ **Open rate** – The percentage of emails sent from the campaign that were opened by their recipients.
When you choose a campaign in this table, you see a details page for the campaign. Campaign details pages contain two sections: **Details** and **Sending IP addresses**.
## Details
This section contains the following information about the campaign:
+ **Latest sent date** – The date and time when the message was last sent.
+ **First sent date** – The date and time when the message was first sent.
+ **Subject** – The subject line of the email.
+ **Sender address** – The sender ("From") address for the message.
+ **Sender domain** – The domain that the message was sent from.
+ **ESP** – The email provider (such as Gmail or Yahoo) that the metrics apply to.
+ **Estimated volume** – The approximate number of recipients that were sent this campaign.
+ **Inbox placement** – The percentage of emails sent from the campaign that arrived in recipients' inboxes (as opposed to their junk mail folders).
+ **Spam placement** – The percentage of emails sent from the campaign that arrived in recipients' junk mail folders.
+ **Read** – The percentage of emails that were opened by their recipients.
+ **Read and deleted** – The percentage of emails that were opened by their recipients and then deleted.
+ **Deleted** – The percentage of emails that were deleted by their recipients without being read.
The campaign details page also includes a larger preview of the body of the email. Amazon Pinpoint automatically removes identifying information from this preview image.
## Sending IP addresses
This section of the campaign details page lists all the IP addresses that Amazon Pinpoint and Amazon SES used when sending the selected message to your recipients.
# Inbox placement tests
On the **Inbox placement tests** page of the Deliverability dashboard, you can perform tests that can help you predict how specific messages are handled by over 95 major email providers around the world. When you perform an inbox placement test, you provide a sample message that contains the content that you plan to send to your customers. Amazon Pinpoint then sends that message to special email addresses on several major email domains. After about 24 hours, the test is complete, and you can view the results.
**Important**
When you perform an inbox placement test, we send your message to a third party for delivery testing and analysis. We impose our standard security requirements on this third party, and the contents of your emails are encrypted during transfer. However, because it isn't necessary to use real data when you perform these tests, we recommend that you avoid sending sensitive, confidential, or personally identifiable information in the messages that you use in these tests.
Inbox placement tests show you how different email providers handle specific messages. The test results tell you how many of your messages arrived in test recipients' inboxes on the various email providers. It also tells you how many messages were sent to recipients' junk mail folders, and how many weren't delivered at all. Performing inbox placement tests help you identify deliverability problems that could arise because of the content of your email.
Your monthly Deliverability dashboard subscription includes 25 inbox placement tests per month. You can purchase more tests for an additional fee. For more information, see [Amazon Pinpoint pricing](https://aws.amazon.com/pinpoint/pricing/).
**To create a new email placement test**
1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).
1. In the navigation pane of the Deliverability dashboard, choose **Inbox placement tests**.
1. Choose **Create a test**.
1. For **Name**, enter a name to identify this specific test.
1. For **From address**, choose either an **Email address** or a **Domain**, and then specify the email address that you plan to use to send the email.
1. For **Subject**, enter the subject line for the email.
1. For **HTML content**, enter the HTML-formatted content of the message.
1. Choose **Create**.
It takes approximately 24 hours for the test to complete. When the test is finished, complete the following steps to view the results.
**To view the results of an inbox placement test**
1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).
1. In the navigation pane of the Deliverability dashboard, choose **Inbox placement tests**.
1. Confirm that the value in the **Test status** column is **Complete** for the test that you want to review. If it is, choose the test, and then choose **View test results**, as shown in the following image.
![\[\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/channels-email-deliverability-dashboard-pipt-view-results.png)
Each inbox placement test contains two sections: **Deliverability overview** and **ISP overview**.
The **Deliverability overview** section contains the following information about the message that you sent in the inbox placement test:
+ **Test name** – The name that you provided when you created the test.
+ **Report ID** – A unique identifier for the test.
+ **From identity** – The email address that the test email was sent from.
+ **Subject** – The subject line of the test email.
+ **Inbox** – The percentage of emails that arrived in test recipients' email inboxes.
+ **Spam** – The percentage of emails that arrived in test recipients' spam folders.
+ **Missing** – The percentage of emails that didn't reach the recipient.
+ **DKIM rate** – The percentage of messages that were verified using DKIM.
+ **SPF rate** – The percentage of messages that were verified using SPF.
You can view the contents of the test email by expanding the **View HTML content** section.
The **ISP overview** section contains a list of over 95 major email providers located in countries around the world. For each provider, this table includes the following metrics:
+ **Inbox** – The percentage of emails that arrived in test recipients' email inboxes on the provider's domain.
+ **Spam** – The percentage of emails that arrived in test recipients' spam folders on the provider's domain.
+ **Missing** – The percentage of emails that didn't reach the recipient.
+ **SPF** – The percentage of messages that were verified by the provider using SPF.
+ **DKIM** – The percentage of messages that were verified by the provider using DKIM.
## Test results
Inbox placement tests contain two sections: a **Deliverability overview** and an **ISP Overview**.
The following is an example of what the **Deliverability Overview** might look like for a test.
![\[An example summary of an inbox placement test in the Deliverability dashboard.\]](http://docs.aws.amazon.com/pinpoint/latest/userguide/images/channels-email-deliverability-dashboard-pipt-results.png)
This section contains a summary of the inbox placement test. It includes the following information:
+ **From identity** – The sender email address for the test email.
+ **Subject** – The subject line of the email.
+ **Inbox** – The percentage of test messages that arrived in recipients' inboxes.
+ **Spam** – The percentage of test messages that were sent to recipients' junk mail folders.
+ **Missing** – The percentage of test messages that weren't delivered to recipients at all.
+ **DKIM rate** – The percentage of test messages that were authenticated by the recipient's mail providers by using DomainKeys Identified Mail.
+ **SPF rate** – The percentage of test messages that were authenticated by the recipient's mail provider by using Sender Policy Framework.
You can also view the body of the email by choosing **View HTML content**.
**ISP Overview**
This section contains a list of all of the email providers that we sent your test message to during the test. For each provider in this list, we provide the same five metrics shown in the **Deliverability overview** section (**Inbox**, **Spam**, **Missing**, **SPF**, and **DKIM**).
# Deliverability dashboard settings
On the **Dashboard settings** page, you can change several settings that are related to the Deliverability dashboard. You can also find information that tells you about your usage of the Deliverability dashboard for the current month.
## Subscription overview
The **Subscription overview** section contains information about the status of your Deliverability dashboard subscription. It also tells you how many days remain in the current billing cycle.
Your subscription to the Deliverability dashboard is billed each month. We don't offer subscriptions for a portion of a billing period. If you cancel your subscription before the end of a billing period, we continue to charge you for the remaining days in the billing period. However, we don't charge you for the next billing period. To cancel your subscription, choose **Cancel subscription**.
## Monthly usage
The **Monthly usage** section provides information about your usage of the Deliverability dashboard for the current month.
In the **Domain reputation tracking** section, you can choose which domains are monitored on the **Domain reputation** and **Deliverability by campaign** pages. With your subscription to the Deliverability dashboard, you can monitor up to five domains per month. You can monitor more than five domains for an additional monthly charge. To add or remove domains to the Deliverability dashboard, choose **Edit** in the **Subscribed domains** section.
**Note**
You can only monitor domains that you've verified. For more information about verifying domains, see [Verifying a domain](channels-email-manage-verify.md#channels-email-manage-verify-domain).
The **Predictive inbox placement tests** section shows you how many Predictive inbox placement tests that you've performed in the current month. Your subscription includes 25 tests. You can purchase additional tests for an additional fee.
For more information about Deliverability dashboard pricing, see [Amazon Pinpoint pricing](https://aws.amazon.com/pinpoint/pricing/#Deliverability_Dashboard).