# Troubleshooting SaaS products


The following topics explain how to troubleshoot common SaaS product issues and error messages in AWS Marketplace. 

## Common SaaS error messages


The following table lists the most common SaaS error messages and their solutions.


| Error Message | Solution | 
| --- | --- | 
| Agreement creation failed due to seller compliance issues or an unsupported offer currency in your region. Contact the seller to ensure the correct offer is extended to you. |  By design, AWS Marketplace prevents sellers from buying their own products. Please use a different account and allow list that account to your product for testing purposes. For more information, see [Configuring SaaS product settings in AWS Marketplace](saas-product-settings.md).  | 
| UsageBasedPricingTerm can't be updated until xxx-xx-xxT00:00:00Z because you have requested a price increase in the past 120 days. |  Your product might have active subscriptions. Due to these active subscriptions, you need to wait for the effective change date to pass before modifying your listing. This is a standard procedure to ensure service continuity for your current subscribers. If you have questions or need further assistance, contact the [AWS Marketplace seller operations](https://aws.amazon.com/marketplace/management/contact-us/) team.  | 
|  INVALID\$1FULFILLMENT\$1URL Provide the correct format for the fulfillment URL. Begin with 'https://'  |  Ensure URL starts with `https://` or `http://` Validate URL format and accessibility Test fulfillment endpoint before submission Correct format: [https://your-saas-app.com/fulfillment](https://your-saas-app.com/fulfillment) For more information, refer to [Configuring SaaS product settings in AWS Marketplace](saas-product-settings.md).  | 
| You do not have sufficient permissions to access this page. |  If you encounter an error when choosing the **Offers** tab in the AWS Marketplace Management Portal, ensure that you meet the prerequisites at  For more information, refer to *How can a seller resolve errors when access the Offers tab* in the [Private offer FAQ](private-offer-faq.md), earlier in this guide.  | 
| INVALID\$1MEDIA\$1LOCATION |  Ensure Amazon S3 URLs are accessible and properly formatted https://s3.amazonaws.com/your-bucket/your-logo.png Logo requirements: [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/marketplace/latest/userguide/troubleshoot-saas.html)  | 
| Remove unsupported characters |  `¦`, `§`, `'`, `—`, `–`, `•` Use standard ASCII characters in product descriptions For more information, see [Providing metadata for AWS Marketplace products](categories-and-metadata.md) earlier in this guide.  | 
|  DUPLICATE\$1SELLER\$1ENTITY A seller entity already exists for this account.  |  Check existing seller registration status Use `UpdateSeller` instead of `CreateSeller` for modifications Contact AWS Marketplace support if duplicate registration persists For more information, refer to [Registration process](registration-process.md) earlier in this guide.  | 
|  SELLER\$1ENTITLEMENT\$1EXISTS This principal already has entitlements to be a seller in AWS Marketplace.  |  Verify current seller status in the AWS Marketplace Management Portal Use appropriate update operations instead of creation Review IAM permissions and roles For more information, refer to [Registration process](registration-process.md) earlier in this guide.  | 
|  UNSUPPORTED\$1DELIVERY\$1OPTION The existing default URL-based SaaS products cannot be updated to use API delivery options.  |  Create new product for API-based delivery Cannot convert between URL-based and API-based SaaS products Plan product architecture before initial creation  | 
|  INCOMPATIBLE\$1DELIVERY\$1OPTION\$1TYPES You provided an `ApiDeliveryOption` for a product that already contains `SaaSUrlDeliveryOptions`.  |  Create separate products for different delivery types Choose either API or URL-based delivery at product creation Review product requirements before setup  |