# Canceling product subscriptions
<a name="cancel-subscription"></a>

There are two ways to cancel an AWS Marketplace subscription, depending on the type of agreement and how the cancellation is initiated:
+ **Buyer self-service cancellation** — For subscriptions with usage-based pricing (pay-as-you-go) and public contracts within 48 hours of purchase, you can cancel directly from the AWS Marketplace console.
+ **Seller-initiated cancellation** — For all other agreement types, the seller must initiate the cancellation request. You then approve or deny the request in the AWS Marketplace console. See [Responding to a cancellation request](buyer-refunds.md#buyer-responding-cancellation).

**Note**  
Cancellation only stops future charges from being generated. It doesn't automatically refund charges on invoices that have already been issued. If you also need a refund for past charges, contact the seller and ask them to submit a billing adjustment (refund) request. For more information, see [Refunds and cancellations in AWS Marketplace](buyer-refunds.md).

The following sections explain how to cancel Amazon Machine Image (AMI), Container product, Machine Learning, and Software as a Service (SaaS) subscriptions directly from the AWS Marketplace console.

**Topics**
+ [Canceling your AMI subscription](#cancel-ami-subscription)
+ [Canceling a container subscription](#cancel-container-subscription)
+ [Canceling your machine learning subscription](#cancel-machine-learning-subscription)
+ [Canceling your SaaS subscription](#cancel-saas-subscription)

## Canceling your AMI subscription
<a name="cancel-ami-subscription"></a>

You use the AWS Marketplace console to cancel an AMI subscription, and you then use the Amazon EC2 console to terminate all running instances of the subscription. 

**Warning**  
You must terminate all instances in order to stop billing for the subscription.  
After you cancel your subscription, you lose access to the software.

The following sets of steps explain how to cancel a subscription and terminate all instances.

**To cancel a subscription**

1. Open the AWS Marketplace console at [https://console.aws.amazon.com/marketplace](https://console.aws.amazon.com/marketplace).

   The **Manage subscriptions** page appears.

1. Open the **Delivery method** list and choose **Amazon Machine Image**.

1. Choose the subscription that you want to cancel.

1. Under **Agreement**, open the **Actions** list and choose **Cancel subscription**.

1. In the **Cancel subscription** dialog box, enter **confirm**, then choose **Yes, cancel subscription**.

1. Complete the next steps to terminate all instances of the subscription. Otherwise, you may be billed.

**To terminate instances**

1. Open the Amazon EC2 console at [https://console.aws.amazon.com/ec2/](https://console.aws.amazon.com/ec2/).

1. On the Amazon EC2 Dashboard page, under **Resources**, choose **Instances**.

1. Select the check boxes for all the instances.
**Important**  
You must terminate all instances in order to stop billing for the subscription.

1. Open the **Instance state** list and choose **Terminate (delete) instance**.

1. On the **Terminate (delete) instance** dialog box, choose **Terminate (delete)**.
**Warning**  
You can't recover a deleted Amazon EC2 instance. If a deleted instance uses ephemeral data storage, you can't recover that data.

## Canceling a container subscription
<a name="cancel-container-subscription"></a>

The following steps explain how to cancel a container subscription.

**To cancel a subscription**

1. Open the AWS Marketplace console at [https://console.aws.amazon.com/marketplace](https://console.aws.amazon.com/marketplace).

   The **Manage subscriptions** page appears.

1. Open the **Delivery method** list and choose **Container Image**.

1. Choose the subscription that you want to cancel.

1. Under **Agreement**, open the **Actions** list and choose **Cancel subscription**.

1. In the **Cancel subscription** dialog box, enter **confirm**, then choose **Yes, cancel subscription**.

## Canceling your machine learning subscription
<a name="cancel-machine-learning-subscription"></a>

Before you cancel your machine learning subscription, take the following actions:
+ For ML algorithms – Sign in to the AWS Management Console and open the [Amazon SageMaker AI](https://console.aws.amazon.com/sagemaker/) console. Terminate any running training jobs for your algorithm. If you created a model package from your algorithm, you can't launch a real-time endpoint or create a batch inference job after you cancel the subscription.
+ For ML model packages or models created from your algorithms – Sign in to the AWS Management Console and open the [Amazon SageMaker AI](https://console.aws.amazon.com/sagemaker/) console. Terminate any running real-time endpoints for your models, or terminate any running batch inference jobs.
**Warning**  
To stop billing for the subscription, you must terminate the jobs and endpoints. Otherwise, billing continues. 

**To cancel a machine learning subscription**

1. Open the AWS Marketplace console at [https://console.aws.amazon.com/marketplace](https://console.aws.amazon.com/marketplace).

1. On the **Manage subscriptions** page, select the subscription that you want to cancel.

1. Under **Agreement**, open the **Actions** list and choose **Cancel subscription**.

1. In the **Cancel subscription** dialog box, enter **confirm**, then choose **Yes, cancel subscription**.

   After you cancel, you can't launch your algorithm or model.

## Canceling your SaaS subscription
<a name="cancel-saas-subscription"></a>

The process for canceling your SaaS subscription varies depending on the type of subscription you signed up for.

**To cancel your SaaS subscription agreement**

1. Open the AWS Marketplace console at [https://console.aws.amazon.com/marketplace](https://console.aws.amazon.com/marketplace).

   The **Manage subscriptions** page appears.

1. Open the **Delivery method** list and choose **SaaS**.

1. Choose the subscription that you want to cancel.

1. Under **Agreement**, open the **Actions** list and choose **Cancel subscription**.

1. In the **Cancel subscription** dialog box, enter **confirm**, then choose **Yes, cancel subscription**.

**To cancel auto-renewal for your SaaS contract agreement**

1. Open the AWS Marketplace console at [https://console.aws.amazon.com/marketplace](https://console.aws.amazon.com/marketplace).

1. Go to the **Product detail** page.

1. Choose **Continue** to get to the ordering page.

1. Choose the **Modify renewal** tab, then choose **Cancel renewal**.