# Patch notifications
<a name="patch-notifications"></a>

**Important**  
Beginning February 1, 2025, AMS customers will no longer receive notifications for empty Patch Maintenance Windows in their managed accounts.

The subscribed email addresses (up to five) receive an email similar to the following just before the patch maintenance window start:

```
Dear Customer,
The AMS Patch Maintenance Window THE_MAINTENANCE_WINDOW_NAME was started at: 2020-02-21T12:02:18.196Z.
Details:
    Maintenance Window AccountId:   YOUR_ACCOUNT_ID
    Maintenance Window Region:      YOUR_ACCOUNT_REGION
    Maintenance Window Id:          THE_MAINTENANCE_WINDOW_ID
    Maintenance Window Name:        THE_MAINTENANCE_WINDOW_NAME
    Maintenance Window Description: MaintenanceWindow for patching patch Group PATCH_GROUP_NAME
    Maintenance Window Patch Group: PATCH_GROUP_NAME
    Maintenance Window ExecutionId: THE_EXECUTION_ID
Targets:
    InstanceId           InstanceName        StackId
    -------------------  --------------      -----------------------
    THE_INSTANCE_ID      THE_INSTANCE_NAME   THE_STACK_NAME

A follow-up message with a detailed report is sent as soon as the maintenance window is over.

Please raise a service request if you have any inquires about AMS Patch Orchestrator by following this URL:
https://console.aws.amazon.com/managedservices/servicerequest/new

Kind Regards,

Amazon Web Services
Amazon Managed Services
Patch Team
```

At the end of the patch activity, the subscribed email addresses receive an email similar to the following:

```
Dear Customer,
The AMS Patch Maintenance Window THE_MAINTENANCE_WINDOW_NAME ended at: 2020-02-21T12:03:20.058Z, with status: SUCCESS.
Details:
    Maintenance Window AccountId:   YOUR_ACCOUNT_ID
    Maintenance Window Region:      YOUR_ACCOUNT_REGION
    Maintenance Window Id:          THE_MAINTENANCE_WINDOW_ID
    Maintenance Window Name:        THE_MAINTENANCE_WINDOW_NAME
    Maintenance Window Description: MaintenanceWindow for patching patch Group PATCH_GROUP_NAME
    Maintenance Window Patch Group: PATCH_GROUP_NAME
    Maintenance Window ExecutionId: THE_EXECUTION_ID
Targets:
    RfcId                        InstanceId        InstanceName          StackId              Status
    -----------------------  -------------------  --------------    -----------------------  --------
    THE_RFC_ID        THE_INSTANCE_ID     THE_INSTANCE_NAME THE_STACK_NAME           STATUS

You can view the current Patch Compliance of your Amazon EC2 Instances by following this URL:
https://console.aws.amazon.com/systems-manager/compliance?region=YOUR_ACCOUNT_REGION

Please raise an Incident if an issue is impacting one of your production applications by following this URL:
https://console.aws.amazon.com/managedservices/incident/new

Kind Regards,

Amazon Web Services
Amazon Managed Services
Patch Team
```

Every 96 hours AMS patching system identifies all upcoming patch managed maintenance windows within that 96 hours and sends a reminder notification to all subscribed email addresses that fall within that 96 hour window. This could be as little as one hours before the window, or the full 96 hours. For example:

```
Dear Customer,
The AMS Patch Maintenance Window THE_MAINTENANCE_WINDOW_NAME will start at: 2020-05-06T16:35:36.523Z.
Details:
    Maintenance Window AccountId:   YOUR_ACCOUNT_ID
    Maintenance Window Region:      YOUR_ACCOUNT_REGION
    Maintenance Window Id:          THE_MAINTENANCE_WINDOW_ID
    Maintenance Window Name:        THE_MAINTENANCE_WINDOW_NAME
    Maintenance Window Description: MaintenanceWindow for patching patch Group PATCH_GROUP_NAME
    Maintenance Window Patch Group: PATCH_GROUP_NAME
    Maintenance Window Next Start Time: 2020-05-06T16:35:36.523Z
    Maintenance Window Schedule:        rate(24 hours)
    Maintenance Window Timezone:        THE_TIMEZONE
At this time, these are the instances in the "PATCH_GROUP_NAME" Patch Group:
    InstanceId           InstanceName    StackId                  InstanceState
    
-------------------------------------------------------------------------------------------------
    
    THE_INSTANCE_ID      THE_INSTANCE_NAME   THE_STACK_NAME  running/stopped
    THE_INSTANCE_ID      THE_INSTANCE_NAME   THE_STACK_NAME  running/stopped
    THE_INSTANCE_ID      THE_INSTANCE_NAME   THE_STACK_NAME  running/stopped

A notification message is sent as soon as the maintenance window starts.

You can view the current Patch Compliance of your Amazon EC2 Instances by following this URL:
https://console.aws.amazon.com/systems-manager/compliance?region=YOUR_ACCOUNT_REGION

If you would like to disable this maintenance window or you have inquires about the AMS Patch Orchestrator click on the following URL:
https://console.aws.amazon.com/managedservices/servicerequest/new

If you would like to delete this maintenance window, you can run the CT with id "ct-0q0bic0ywqk6c" against the stack id "stack-rctyznutkyj4tkkzq".

Kind Regards,

Amazon Web Services
Amazon Managed Services
Patch Team
```