# Incident response in Accelerate
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Upon receiving an alert, the AMS team uses automated and manual remediations to bring the resources back to a healthy state. If remediation fails, AMS starts the incident management process to collaborate with your team. You can change the baselines by updating the default configuration in a configuration file.

## Incident response and onboarding in AMS Accelerate
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During onboarding, AMS Accelerate suppresses automatic incident creation for your existing noncompliant resources; instead, your Cloud Service Deliver Manager (CSDM) provides you with a report that contains all the noncompliance rules and resources for your review. After you have identified the rules that you want AMS to remediate, create a service request in the Support Center console indicating those rule and resources. The following Service Request template is an example of a customer request to AMS to manually remediate noncompliant resources. If AMS has additional questions, we work with you in the Service Request to gather the information required.

```
Hello, 
Please remediate the following resources for the Config Rule "ENCRYPTED_VOLUMES".
Resource List:
    "Vol-12345678"
    "Vol-87654312"
Thank you
```

After the onboarding process is completed, AMS Accelerate automatically creates an incident for each noncompliant resource for the rules marked as Automatic Incident.