# Example: Creating a FAQ Bot for an Amazon Kendra Index This example creates an Amazon Lex V2 bot that uses an Amazon Kendra index to provide answers to users' questions. The FAQ bot manages the dialog for the user. It uses the `AMAZON.KendraSearchIntent` intent to query the index and to present the response to the user. Here is a summary of how you will create your FAQ bot using an Amazon Kendra index: 1. Create a bot that your customers will interact with to get answers from your bot. 1. Create a custom intent. Because the `AMAZON.KendraSearchIntent` and `AMAZON.FallbackIntent` are backup intents, your bot requires at least one other intent that must contain least one utterance. This intent enables your bot to build, but is not used otherwise. Your FAQ bot will therefore contain at least three intents, as in the image below: ![\[A Kendra FAQ bot with three intents\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/kendra-faqbot/kendra-intents.png) 1. Add the `AMAZON.KendraSearchIntent` intent to your bot and configure it to work with your [Amazon Kendra index](https://docs.aws.amazon.com/kendra/latest/dg/create-index.html). 1. Test the bot by making a query and verifying that the results from your Amazon Kendra index are documents that answer the query. **Prerequisites** Before you can use this example, you need to create an Amazon Kendra index. For more information, see [Getting started with the Amazon Kendra console](https://docs.aws.amazon.com/kendra/latest/dg/gs-console.html) in the *Amazon Kendra Developer Guide*. For this example, choose the sample dataset (**Sample AWS documentation**) as your data source. **To create a FAQ bot:** 1. Sign in to the AWS Management Console and open the Amazon Lex console at [https://console.aws.amazon.com/lex/](https://console.aws.amazon.com/lex/). 1. In the navigation pane, choose **Bots**. 1. Choose **Create bot**. 1. For the **Creation method**, choose **Create a blank bot**. 1. In the **Bot configuration** section, give the bot a name that indicates its purpose, such as **KendraTestBot**, and an optional description. The name must be unique in your account. 1. In the **IAM Permissions** section, choose **Create a role with basic Amazon Lex permissions**. This will create an [AWS Identity and Access Management (IAM)](https://docs.aws.amazon.com/IAM/latest/UserGuide/introduction.html) role with the permissions that Amazon Lex V2 needs to run your bot. 1. In the **Children's Online Privacy Protection Act (COPPA)** section, choose **No**. 1. In the **Idle session timeout** and **Advanced settings** sections, leave the default settings and choose **Next**. 1. Now you are in the **Add language to bot** section. In the menu under **Voice interaction**, select **None. This is only a text based application**. Leave the default settings for the remaining fields. 1. Choose **Done**. Amazon Lex V2 creates your bot and a default intent called **NewIntent**, and takes you to the page to configure this intent To successfully build a bot, you must create at least one intent that is separate from the `AMAZON.FallbackIntent` and the `AMAZON.KendraSearchIntent`. This intent is required to build your Amazon Lex V2 bot, but isn't used for the FAQ response. This intent must contain at least one sample utterance and the utterance must not apply to any of the questions that your customer asks. **To create the required intent:** 1. In the **Intent details** section, give the intent a name, such as **RequiredIntent**. 1. In the **Sample utterances** section, type an utterance in the box next to **Add utterance**, such as **Required utterance**. Then choose **Add utterance**. 1. Choose **Save intent**. Create the intent to search an Amazon Kendra index and the response message that it should return. **To create an AMAZON.KendraSearchIntent intent and response message:** 1. Select **Back to intents list** in the navigation pane to return to the **Intents** page for your bot. Choose **Add intent** and select **Use built-in intent** from the dropdown menu. 1. In the box that pops up, select the menu under **Built-in intent.** Enter **AMAZON.KendraSearchIntent** in the search bar and then choose it from the list. 1. Give the intent a name, such as **KendraSearchIntent**. 1. From the **Amazon Kendra index** dropdown menu, choose the index that you want the intent to search. The index that you created in the **Prerequisites** section should be available. 1. Select **Add**. 1. In the intent editor, scroll down to the **Fulfillment** section, select the right arrow to expand the section, and add the following message in the box under **On successful fulfillment**: ``` I found a link to a document that could help you: ((x-amz-lex:kendra-search-response-document-link-1)). ``` ![\[Add the fulfillment response\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/kendra-faqbot/kendra-fulfillment-response.gif) For more information about the Amazon Kendra Search Response, see [ Using the Search Response](https://docs.aws.amazon.com/lexv2/latest/dg/built-in-intent-kendra-search.html#kendra-search-response). 1. Choose **Save intent**, and then choose **Build** to build the bot. When the bot is ready, the banner at the top of the screen turns green and displays a success message. Finally, use the console test window to test responses from your bot. **To test your FAQ bot:** 1. After the bot is successfully built, choose **Test**. 1. Enter **What is Amazon Kendra?** in the console test window. Verify that the bot responds with a link. 1. For more information about configuring `AMAZON.KendraSearchIntent`, see [https://docs.aws.amazon.com/lexv2/latest/dg/built-in-intent-kendra-search.html](https://docs.aws.amazon.com/lexv2/latest/dg/built-in-intent-kendra-search.html) and [KendraConfiguration](https://docs.aws.amazon.com/lexv2/latest/APIReference/API_KendraConfiguration.html).