# Contact points
<a name="v9-alerting-explore-contacts"></a>

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This documentation topic is designed for Grafana workspaces that support **Grafana version 9.x**.  
For Grafana workspaces that support Grafana version 12.x, see [Working in Grafana version 12](using-grafana-v12.md).  
For Grafana workspaces that support Grafana version 10.x, see [Working in Grafana version 10](using-grafana-v10.md).  
For Grafana workspaces that support Grafana version 8.x, see [Working in Grafana version 8](using-grafana-v8.md).

Use contact points to define how your contacts are notified when an alert rule fires. A contact point can have one or more contact point types, for example, email, Slack, webhook, and so on. When an alert rule fires, a notification is sent to all contact point types listed for a contact point. Contact points can be configured for the Grafana Alertmanager as well as external alertmanagers.

You can also use notification templating to customize notification messages for contact point types.

**Supported contact point types**

The following table lists the contact point types supported by Grafana.


| Name | Type | 
| --- | --- | 
|  Amazon SNS  |  `sns`  | 
|  OpsGenie  |  `opsgenie`  | 
|  Pager Duty  |  `pagerduty`  | 
|  Slack  |  `slack`  | 
|  VictorOps  |  `victorops`  | 

For more information about contact points, see [Working with contact points](v9-alerting-contact-points.md) and [Customize notifications](v9-alerting-notifications.md).