updateRelatedItem

Updates the content of a related item associated with a case. The following related item types are supported:

• Comment - Update the text content of an existing comment

• Custom - Update the fields of a custom related item. You can add, modify, and remove fields from a custom related item. There's a quota for the number of fields allowed in a Custom type related item. See Amazon Connect Cases quotas.

Important things to know

• When updating a Custom related item, all existing and new fields, and their associated values should be included in the request. Fields not included as part of this request will be removed.

• If you provide a value for performedBy.userArn you must also have DescribeUser permission on the ARN of the user that you provide.

• System case fields cannot be used in a custom related item.

Endpoints: See Amazon Connect endpoints and quotas.