# Reading from Zendesk entities
<a name="zendesk-reading-from-entities"></a>

**Prerequisite**

A Zendesk Object you would like to read from. You will need the object name such as ticket or user or article, as mentioned in the following table.


| Entity | Can be filtered | Supports limit | Supports Order by | Supports Select \$1 | Supports partitioning | 
| --- | --- | --- | --- | --- | --- | 
| Ticket | Y | Y | Y | Y | N | 
| User | Y | Y | Y | Y | N | 
| Organization | Y | Y | Y | Y | N | 
| Article | Y | Y | N | Y | N | 
| Ticket Event | Y | Y | N | Y | N | 
| Ticket Metric Event | Y | Y | N | Y | N | 
| Ticket Comment | Y | Y | Y | Y | N | 
| Ticket Field | Y | Y | N | Y | N | 
| Ticket Metric | Y | Y | N | Y | N | 
| Ticket Activity | Y | Y | N | Y | N | 
| Ticket Skip | N | Y | N | Y | N | 
| Group | Y | Y | Y | Y | N | 
| Group Membership | N | Y | Y | Y | N | 
| Satisfaction Rating | Y | Y | N | Y | N | 
| View | Y | Y | Y | Y | N | 
| Trigger | Y | Y | Y | Y | N | 
| Trigger Category | N | Y | Y | Y | N | 
| Macro | Y | Y | Y | Y | N | 
| Automation | N | Y | Y | Y | N | 

**Example**:

```
Zendesk_read = glueContext.create_dynamic_frame.from_options(
    connection_type="Zendesk",
    connection_options={
        "connectionName": "connectionName",
        "ENTITY_NAME": "Account",
        "API_VERSION": "v2"
    }
```

**Zendesk entities and field details**:

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/glue/latest/dg/zendesk-reading-from-entities.html)

**Note**  
Struct and List data types are converted to String data type in the response of the connector.

## Partitioning queries
<a name="zendesk-reading-partitioning-queries"></a>

Partitions are not supported in Zendesk.