# Limitations and notes for Twilio connector
<a name="twilio-connector-limitations"></a>

The following are limitations or notes for the Twilio connector:
+ Record-based partitioning is not supported, as there is no provision to retrieve the total count of records from Twilio.
+ The fields `date_sent`, `start_time`, and `end_time` are of the Datetime datatype, but when filtering, they only support date values (time components are not considered).
+ Filtering the "from" or "to" fields works only if the values do not include any prefix (for example, a protocol or label). If a prefix is present, filtering for the respective field does not work. For example if you pass "to": "whatsapp:\$114xxxxxxxxxx" as a filter then Twilio won't return a response. You need to pass it as "to": "\$114xxxxxxxx", then it will return records if they exist.
+ The "identity" field filter is mandatory when querying the `conversation-participant-conversation` entity.