Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. Learn more.
Connecting ServiceNow Online to Amazon Q Business
ServiceNow provides a cloud-based service management system to create and manage organization-level workflows, such as IT services, ticketing systems, and support. You can connect ServiceNow Online instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
Topics
Known limitations for the Amazon Q Business ServiceNow Online connector
Prerequisites for connecting Amazon Q Business to ServiceNow Online
Connecting Amazon Q Business to ServiceNow Online using the console
Connecting Amazon Q Business to ServiceNow using AWS CloudFormation
Understand error codes in the Amazon Q Business ServiceNow Online connector
Learn more
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For an overview of the Amazon Q web experience creation process using IAM Identity Center, see Configuring an application using IAM Identity Center.
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For an overview of the Amazon Q web experience creation process using AWS Identity and Access Management, see Configuring an application using IAM.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
