# Connecting to Freshdesk
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Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use. With multiple support channels available, including live chat, email, phone, and social media, you can help customers through their preferred communication method. If you are a Freshdesk user, you can connect AWS Glue to your Freshdesk account. You can use Freshdesk as a data source in your ETL jobs. Run these jobs to transfer data from Freshdesk to AWS services or other supported applications.

**Topics**
+ [AWS Glue support for Freshdesk](freshdesk-support.md)
+ [Policies containing the API operations for creating and using connections](freshdesk-configuring-iam-permissions.md)
+ [Configuring Freshdesk](freshdesk-configuring.md)
+ [Configuring Freshdesk connections](freshdesk-configuring-connections.md)
+ [Reading from Freshdesk entities](freshdesk-reading-from-entities.md)
+ [Freshdesk connection options](freshdesk-connection-options.md)
+ [Limitations and notes for Freshdesk connector](freshdesk-connector-limitations.md)