# Troubleshooting
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This section describes common issues you might encounter when using the Deadline Cloud assistant and how to resolve them.

## Assistant returns errors or is slow to respond
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The assistant displays error messages or takes a long time to generate responses.

### Common cause
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Errors or slow responses typically occur when your service quotas are exceeded or when the monitor user role is missing required permissions.

### Resolution
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+ Check your service quotas in your Region. See [Service quotas and throttling](assistant-service-quotas.md) for details on checking and increasing your quotas.
+ If you receive throttling errors, request a service quota increase for in your Region.
+ Verify that your monitor user role has the required permissions listed in [Required permissions](assistant-permissions.md).

## Assistant cannot access Amazon CloudWatch logs
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The assistant cannot retrieve or analyze log data from CloudWatch.

### Common cause
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The assistant cannot retrieve logs when the queue role or fleet role lacks the required CloudWatch Logs read permissions.

### Resolution
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The assistant assumes the queue role (by using `deadline:AssumeQueueRoleForRead`) to read task logs and the fleet role (by using `deadline:AssumeFleetRoleForRead`) to read worker logs. Verify that these roles have CloudWatch Logs read permissions.