# Download the Amazon Connect Client Application log files for troubleshooting
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When you open an AWS Support ticket for issues with screen recordings, include the log files for Amazon Connect Client Application and shared worker from the agent desktop.

## Amazon Connect Client Application log files (Windows)
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On the agent's desktop, navigate to:
+ `C:\ProgramData\Amazon\Amazon.Connect.Client.Service\logs`

  This file contains the logs including the Websocket connection between browser and Client Application, and another Websocket connection between **Amazon.Connect.Client** and **Amazon.Connect.RecordingSession**.
+ `%USERPROFILE%\AppData\Local\Amazon\Amazon.Connect.Client.RecordingSession\Logs`

  This file contains logs for screen recording activities. (Not applicable for version 1.x.)

## Shared Worker logs (Windows and ChromeOS)
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Open your CCP. It must be open so you can view the **ClientAppInterface** shared worker.

### Chrome
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1. Open a Chrome browser. For the URL type `chrome://inspect/#workers`.

1. In the **Shared workers** section, locate the shared worker named **ClientAppInterface**.

1. Choose **inspect** to open a DevTools instance.

1. Choose the **Console** tab, right-click the log dump, and then select **Save as...** to store the log dump to a local file.

### Firefox
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1. Open a Firefox browser. For the URL type `about:debugging#workers`.

1. In the **Shared workers** section, choose **Inspect** for **/connect/ccp-naws/static/client-app-interface.js**.

1. Right-click the **Console** tab and select **Save all Messages to File** to store the log dump to a local file.

### Edge (Chromium)
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1. Open a Chrome browser. For the URL type `edge://inspect/#workers`.

1. In the **Shared workers** section, locate the shared worker named **ClientAppInterface**.

1. Choose **inspect** to open a DevTools instance.

1. Choose the **Console** tab, right-click the log dump, and then select **Save as...** to store the log dump to a local file.