# Flow block in Amazon Connect: Transfer to agent (beta)
<a name="transfer-to-agent-block"></a>

## Description
<a name="transfer-to-agent-block-description"></a>
+ Ends the current flow and transfers the customer to an agent. 
**Note**  
If the agent is already with someone else, the contact is disconnected.  
If the agent is in After Contact Work, they are automatically removed from ACW at the time of transfer.
+ The **Transfer to Agent** block is a beta feature and works only for voice interactions.
+ We recommend using the [Set working queue](set-working-queue.md) block for agent-to-agent transfers instead of using this block. The **Set working queue** block supports omnichannel transfers such as voice and chat. For instructions, see [Set up agent-to-agent transfers in Amazon Connect](setup-agent-to-agent-transfers.md). 

## Supported channels
<a name="transfer-to-agent-channels"></a>

The following table lists how this block routes a contact who is using the specified channel. 


| Channel | Supported? | 
| --- | --- | 
| Voice | Yes | 
| Chat | No - Error branch | 
| Task | No - Error branch | 
| Email | No - Error branch | 

To transfer chats and tasks to agents, use the [Set working queue](set-working-queue.md) block. Because [Set working queue](set-working-queue.md) works for all channels, we recommend using it for voice calls too, instead of using **Transfer to agents (beta)**. For instructions, see [Set up agent-to-agent transfers in Amazon Connect](setup-agent-to-agent-transfers.md).

## Flow types
<a name="transfer-to-agent-block-types"></a>

You can use this block in the following [flow types](create-contact-flow.md#contact-flow-types):
+ Transfer to Agent flow
+ Transfer to Queue flow

## Properties
<a name="transfer-to-agent-block-properties"></a>

The following image shows the **Properties** page of the **Transfer to agent** block. It does not have any options on it.

![\[The properties page of the Transfer to agent block.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/transfer-to-agent-properties.png)


## Configured block
<a name="transfer-to-agent-block-configured"></a>

The following image shows an example of what this block looks like when it is configured. It displays the status **Transferred**. It does not have any branches. 

![\[A configured Transfer to agent block.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/transfer-to-agent-configured.png)


## Scenarios
<a name="transfer-to-agent-block-scenarios"></a>

See these topics for scenarios that use this block:
+ [Set up contact transfers in Amazon Connect](transfer.md)