# Transfer a chat to an agent's queue, with all context preserved
<a name="transfer-chats"></a>

You can transfer a contact from a bot to an agent, or to another agent's queue, with all context preserved. 

**To transfer a customer to another queue**

1. Choose the **Quick Connect** button at the bottom of the CCP page.  
![\[The ccp, quick connect button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/transfer-customer.png)

1. Choose or search for the queue you want to transfer to, and then choose the transfer button.

1. You'll see a confirmation message: Chat transferred. You're now doing After Contact Work (ACW) for the customer. Choose **Close** to end the contact.  
![\[The ccp, the confirmation message.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/transfer-confirmation.png)