# Set the default whisper flow in Amazon Connect for a chat conversation
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For chat conversations, you need to include a **Set whisper flow** block for default agent or customer whispers to play.

For example, to set the default whisper flow for chats that use the [Sample inbound flow](sample-inbound-flow.md):

1. Go to **Routing**, **Flows**, and choose the Sample inbound flow. 

1. Add a **Set whisper flow** block after the chat channel has branched, as shown in the following image:  
![\[A set whisper flow block in the sample inbound flow.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/set-whisper-flow-default-chat-sample.png)

1. In the **Set whisper flow** block, open the properties page, and choose the flow you want to play as the default for chat conversations. For example, you might choose **Default whisper flow** to show agents the name of the originating queue in the chat window. This is helpful when agents are managing more than one queue.   
![\[The properties page of the set whisper flow block, set to default agent whisper.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/set-whisper-flow-properties3.png)

1. Choose **Save**.